Patrick Kariuki Email & Phone Number

I am a Customer Success Manager with over 9 years of experience in SaaS, Media, and Telecommunications, Finance and, Real Estate. I am passionate about building long-term relationships with customers and helping them achieve their goals through effective onboarding, training, and support and proficient in various CRM tools and platforms.Currently, I work at KOKO Networks Kenya, company that provides online Research news and media solutions to thousands of clients worldwide. I own the customer journey from start to finish, ensuring smooth product adoption, high satisfaction, and retention. I also identify and execute upsell and renewal opportunities, as well as mitigate churn risks. Some of my achievements include maintaining a 98% customer satisfaction rate, increasing customer retention by 65%, and reducing churn by 60%.I am looking for a full-time position where I can leverage my customer success skills and experience to drive business outcomes and deliver value to clients. I am open to both permanent and contract roles, and I am eager to learn new technologies and best practices in the customer success field. I believe that customer success is not only a function, but also a mindset, and I strive to create win-win situations for both customers and the company.

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  Mount Kenya University - Mku

  Accounting