Amanda Hernandez Email & Phone Number

Norwalk, California, United States

• Duties include, but not limited to, physically inspecting the yard to ensure its accuracy while assisting third party drivers with questions or issues • Hourly yard audits, yard equipment reporting, and safety checks by observing yard personnel and drivers for utilization of proper safety measures• Daily inspections of yard such as perimeter fence checks, equipment checks for damages or freight issues, update missing or incorrect tracking tags, wheel chock audits, seal audits, and potential safety hazards• Provide customer service to outside carriers answering questions and concerns, reviewing bill of ladings (BOL) for accuracy, proof of delivery (POD) verifications, equipment information audits and location confirmations• Assist in supervising approx. 15 yard drivers and 8 gate clerks with the ability to multi-task and work with minimal supervision• Daily meetings held with drivers and clerks regarding yard expectations for the day, yard updates, safety procedures, and policy changes• Able to deal with frequent changes, delays, or unexpected events with a clear sense of urgency• Nominated for Maersk 2023 Safety Committee • Work with multiple in-house accounts to provide support with equipment and freight verifications, yard checks, and equipment damage inspections• Release trailers and containers to third party drivers, verifying bill of ladings (BOL) information to ensure the correct asset is being routed to the proper location• Communicate with various carriers and customers via email pertaining to equipment related questions, notifications, and damage reporting• Technical support when needed to include troubleshooting printers, computers, tablets, email accounts, etc.• Audit YMS for accuracy of inbound and outbound container/trailer documentation• Strong organizational skills (filing both hard copy and electronic information, task prioritizing, task tracking, customer database, etc.)

Santa Ana, California, United States

⦁ Daily tasks included answering phone call inquiries, setting up and confirming daily schedules, handling vehicles and equipment needs for projects, jobsite inquires, invoicing and handling immediate repairs that are reported ⦁ Monitor emails while tracking internal and external follow-ups in regard to installations/removals, customer decor maintenance, auto maintenance, and weekly invoice processing⦁ Manage installer schedules using excel spreadsheets to monitor incoming and completed installations, worked directly with truck and equipment vendors for rental set-up, review onsite reports and process information into the company's ERP system ⦁ Interact with other departments to thoroughly review customer details, sales orders, scope of work instructions, and site plans for inaccurate or missing information ⦁ Request city permits in a timely manner from Public Works offices, maintain documentation, and track all current and future permits to avoid any possible delays before projects begin⦁ Prep files for installs, removals, repairs, services and surveys pertaining to holiday decor, tree lighting, perimeter lighting, and city banner programs ⦁ Audit multiple reports and ERP system daily for missed information, follow-ups, work schedules and schedules corresponding to intricate installation projects ⦁ Assist other Project Coordinators with providing manpower, communicate directly with vendors to obtain equipment and vehicles for large projects while simultaneously working the schedule desk on a large number of smaller projects from start to finish⦁ Dispatch installers and sub-contractors on when and where they needed to report for their scheduled shifts, which vehicles were assigned, and where to locate their equipment ⦁ Train incoming office staff on SOP (Standard Operating Procedures), tracking information within the system and through reports, build files and review all install information provided by the Sales dept. before a crew goes to a jobsite

United States

⦁ Worked directly with the Human Resources Manager to staff seasonal positions such as Admins, Drivers, General Laborers, Installers, Project Coordinators and Warehouse Coordinators/Leads ⦁ Maintained various job ads and recruiting platforms, screened applicants via phone and in-person interviews, assisted with obtaining DMV driving records for qualified drivers, and data entry⦁ Coordinated hiring process of qualified candidates with multiple staffing agencies to ensure all seasonal employees were registered successfully prior to their first day of work⦁ Assisted with worker's comp issues and employee injuries when occured

Santa Ana, Ca

• Full cycle recruitment for positions within the Clerical, Technical and Industrial fields• Source candidates for current or upcoming job openings by posting job ads, interviewing and screening• Administered appropriate tests, review test scores, review employment history, verify references and select qualified applicants for the available positions• Attended client facilities tours to better understand our clients’ needs, work environment and job requirements• Responsible for weekly Branch Audit reports, E-Verify processes, Unemployment claims, Workers Comp procedures, and payroll processing• Utilized digital marketing platforms, created social media pages such as Facebook and Instagram to promote Staffmark and available positions, participated with job fairs, and used direct marketing strategies within the Orange County communities. • Used VMS tools such as Beeline, PeopleNet, Fieldglass and Wand• Provided excellent customer service - Answered general questions, effectively communicated company policy changes and procedures, maintained a clean lobby for candidates to sit when applying, and assisted with a problem resolution process for any temporary employee issue or client issue

Norwalk

• Serviced guests in concessions while preparing and upselling food; Box office ticket sells.• Lead in the sales of Gold Variety Heart pins where proceeds go to the Variety Children's Charity. • Theater security checks and bag checks.• Worked in a fast paced environment while maintaining a positive and upbeat attitude.• General labor: Stock inventory where need be, clean and sanitize the theaters, restrooms, and the entirety of the building.

Anaheim

• Answer phones, filing, distribution of weekly checks to external employees, opening and closing office every day.• Post job ads on Craigslist, CareerBuilder & Monster.• Schedule and conduct between 15-25 interviews a day.• Hire on new employees.• Help set-up Marketing Events around the Orange County area.• Maintain all aspects of recruiting such as social media sites, job boards, and a pool of candidates to interview for open marketing positions.• Briefly recruited for product ambassadors/promotional staff remotely for a sister branch located in Houston Texas

Anaheim

• Responsible for all aspects of recruiting such as posting and maintaining job ads, screening resumes, interviewing qualified candidates for promotional events and helped with onboarding new hires.• Office Management• Light inventory control as needed• Assist with event setup for promotional events as needed

Anaheim

• Maintain office protocol, open & closing of office on daily baises • Screened phone calls, emails and voicemails• Worked with remote recruiters to schedule weekly interviews • Conducted between 15-20 candidate interviews per day• Created and supported online Facebook page to promote our company and our partners products• Participated in daily team meetings to discuss a wide range of marketing strategies that can help our employees grow as sales associates

General Education Courses

General Education

Activities and Societies: Latina Mentoring Group, Red Cross Club, ROP Automotive