Eugene Wright Email & Phone Number

Hoover, Alabama, United States

Hoover, Alabama, United States

• Developed and executed strategic sales plans for Cybersecurity tools at AT&T in Hoover, Alabama.• Cultivated strong client relationships to drive revenue growth and increase sales.• Collaborated with cross-functional teams to ensure customer satisfaction and contribute to company success.

Birmingham, Alabama, United States

• Assisted customers with inquiries and resolved potential customer service issues at AT&T.• Issued consumable customer credits for accounts and ensured accuracy in invoicing and shipping functions.• Collaborated closely with Team Leads to contribute to overall efficiency and high levels of service provided to customers.

Hoover, Alabama, United States

• Provided in-home sales expertise for AT&T, specializing in wireless mobility solutions and fiber internet deployment.• Interacted with customers to troubleshoot issues, demonstrate product knowledge, and drive sales.• Managed applications for fiber internet setup, ensuring seamless deployment for customers.• Handled ethical quandaries and challenges with professionalism, maintaining customer service and retention.

Hoover, Alabama, United States

• Led a team at AT&T in Hoover, Alabama to ensure sales integrity and high performance through implementing a clean desk policy for in-office and work-from-home agents.• Evaluated workflow to optimize efficiency and productivity within the telesales team.• Implemented strategies to boost team morale and motivation, resulting in increased sales performance.

Hoover, Alabama, United States

• Supervised escalations for irate customers to ensure customer satisfaction and retention.• Drove daily targets for continuous success, motivating the team to achieve and exceed goals.• Inspired team engagement to reach daily, monthly, and yearly targets, fostering a collaborative work environment.• Acquired new customer accounts and expanded existing accounts to include additional products from the AT&T portfolio.

Hoover, Alabama, United States

• Handled customer inquiries and complaints with proven customer service skills.• Managed stressful situations, displaying problem-solving and negotiation skills.• Exceeded call center metrics and KPIs, ensuring high customer satisfaction and resolution rates.

Huntsville, Alabama, United States

• Assisted customers with inquiries and resolved potential customer service issues, ensuring high levels of satisfaction.• Implemented a cross-training program to enhance operational efficiency and knowledge sharing among team members.• Issued consumable customer credits based on specific circumstances, demonstrating strong attention to detail and problem-solving skills.

Huntsville, Alabama, United States

• Provided exceptional customer service by answering inbound calls and resolving application issues.• Conducted audits on account information and processes to ensure accuracy and compliance.• Utilized multiple databases to perform queries and assist in the development of customer relationship management system.

Birmingham, Alabama, United States

Assisted the store manager with operations in the direction of the work force. Directed, coordinated, and managed activities, planned programs of the immediate staff within the guidelines of authorized company policies, budgets, laws, and good business ethics. Directly ran the sales floor operations from front store responsibilities from cash register to receiving inventory. Accountable for improving unit sales, profits and image through the overall development and protection of store assets, employee hiring, training, motivation, scheduling, payroll, development of store personnel, and the proper service to all customers. Set to company specified schematics and assisted Store Manager in development into a gross on over 1 Million annually.