Eugene Wright Email and Phone Number
At AT&T, my focus is on driving growth through strategic sales planning and fostering robust client relationships in the cybersecurity domain. Our team collaborates to deliver customer satisfaction, a cornerstone of our approach to sales and service excellence. With a background in retail and administration, I bring a unique perspective to my current role in sales.My career journey at AT&T has been marked by a dedication to service and efficiency, seen during my time as a Premier Service Consultant. My expertise in retail administration and artificial intelligence has been instrumental in resolving customer service issues and ensuring operational accuracy. This commitment to excellence has empowered our organization to maintain high service standards and achieve significant milestones.
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Mobility Sales & Service Team ManagerAt&T Nov 2024 - PresentHoover, Alabama, United States -
Fiber Sales ExecutiveAt&T May 2024 - Nov 2024Hoover, Alabama, United States• Developed and executed strategic sales plans for Cybersecurity tools at AT&T in Hoover, Alabama.• Cultivated strong client relationships to drive revenue growth and increase sales.• Collaborated with cross-functional teams to ensure customer satisfaction and contribute to company success.
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Premier Service ConsultantAt&T May 2023 - May 2024Birmingham, Alabama, United States• Assisted customers with inquiries and resolved potential customer service issues at AT&T.• Issued consumable customer credits for accounts and ensured accuracy in invoicing and shipping functions.• Collaborated closely with Team Leads to contribute to overall efficiency and high levels of service provided to customers.
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In-Home Sales ExpertAt&T Feb 2023 - May 2023Hoover, Alabama, United States• Provided in-home sales expertise for AT&T, specializing in wireless mobility solutions and fiber internet deployment.• Interacted with customers to troubleshoot issues, demonstrate product knowledge, and drive sales.• Managed applications for fiber internet setup, ensuring seamless deployment for customers.• Handled ethical quandaries and challenges with professionalism, maintaining customer service and retention.
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Telesales Team ManagerAt&T Feb 2021 - Feb 2023Hoover, Alabama, United States• Led a team at AT&T in Hoover, Alabama to ensure sales integrity and high performance through implementing a clean desk policy for in-office and work-from-home agents.• Evaluated workflow to optimize efficiency and productivity within the telesales team.• Implemented strategies to boost team morale and motivation, resulting in increased sales performance.
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Telesales Assistant Team ManagerAt&T Mar 2019 - Jan 2021Hoover, Alabama, United States• Supervised escalations for irate customers to ensure customer satisfaction and retention.• Drove daily targets for continuous success, motivating the team to achieve and exceed goals.• Inspired team engagement to reach daily, monthly, and yearly targets, fostering a collaborative work environment.• Acquired new customer accounts and expanded existing accounts to include additional products from the AT&T portfolio.
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Telesales ExecutiveAt&T May 2014 - Mar 2019Hoover, Alabama, United States• Handled customer inquiries and complaints with proven customer service skills.• Managed stressful situations, displaying problem-solving and negotiation skills.• Exceeded call center metrics and KPIs, ensuring high customer satisfaction and resolution rates.
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Customer Retention SpecialistDirectv Jun 2009 - Mar 2014Huntsville, Alabama, United States• Assisted customers with inquiries and resolved potential customer service issues, ensuring high levels of satisfaction.• Implemented a cross-training program to enhance operational efficiency and knowledge sharing among team members.• Issued consumable customer credits based on specific circumstances, demonstrating strong attention to detail and problem-solving skills. -
At&T Customer Service RepresentativeWest Corporation Mar 2008 - Nov 2009Huntsville, Alabama, United States• Provided exceptional customer service by answering inbound calls and resolving application issues.• Conducted audits on account information and processes to ensure accuracy and compliance.• Utilized multiple databases to perform queries and assist in the development of customer relationship management system. -
Assistant Retail ManagerFoot Locker Jan 2007 - Mar 2008Birmingham, Alabama, United StatesAssisted the store manager with operations in the direction of the work force. Directed, coordinated, and managed activities, planned programs of the immediate staff within the guidelines of authorized company policies, budgets, laws, and good business ethics. Directly ran the sales floor operations from front store responsibilities from cash register to receiving inventory. Accountable for improving unit sales, profits and image through the overall development and protection of store assets, employee hiring, training, motivation, scheduling, payroll, development of store personnel, and the proper service to all customers. Set to company specified schematics and assisted Store Manager in development into a gross on over 1 Million annually.
Eugene Wright Education Details
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Mass Communication/Media Studies
Frequently Asked Questions about Eugene Wright
What company does Eugene Wright work for?
Eugene Wright works for At&t
What is Eugene Wright's role at the current company?
Eugene Wright's current role is Modern Innovator of Leadership.
What schools did Eugene Wright attend?
Eugene Wright attended Alabama Agricultural And Mechanical University.
Who are Eugene Wright's colleagues?
Eugene Wright's colleagues are Oyuki Gutierrez, Dan Owings, Ryan Blalock, Edgar Banos, Yong Im, Joe Williams, Robert Pilgrim.
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Eugene Wright, Jr.
Sales Technology Solutions Architect | Customer-Centric Professional | Project Management Leader | Specialized In Process Improvement And Organizational ChangeLos Angeles Metropolitan Area
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