Sayed S.

Sayed S. Email and Phone Number

Network Operations Center Analyst ll @ Identity Digital Inc.
Toronto, ON, CA
Sayed S.'s Location
Toronto, Ontario, Canada, Canada
About Sayed S.

Welcome to my LinkedIn profile!I am a dedicated Network Operations Center Engineer at Identity Digital, a leading provider of top-level domains and innovative technology solutions. With over 8 years of hands-on IT experience and a Master’s degree in Computer Networks from Toronto Metropolitan University, I specialize in monitoring, configuring, and securing IT systems and networks.My expertise includes cloud computing, supported by certifications from The Linux Foundation's cloud computing bootcamp. I am proficient in tools such as Atlassian products, Graylog, Kibana, and PostgreSQL. My skills in Bash and Python for automation enhance efficiency in application and system deployment.I collaborate closely with software development teams to support production systems, providing on-call assistance to ensure seamless operations. Passionate about cloud computing and security, I continuously upgrade my skills and knowledge to stay ahead in these dynamic fields.As a skilled communicator and customer-focused professional, I thrive in environments that value proactive learning and problem-solving. I am eager to embrace new challenges and committed to making impactful contributions to any team or project I join. Let's connect and explore opportunities to collaborate!

Sayed S.'s Current Company Details
Identity Digital Inc.

Identity Digital Inc.

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Network Operations Center Analyst ll
Toronto, ON, CA
Sayed S. Work Experience Details
  • Identity Digital Inc.
    Network Operations Center Analyst Ll
    Identity Digital Inc.
    Toronto, On, Ca
  • Identity Digital Inc.
    Network Operations Center Analyst
    Identity Digital Inc. Oct 2021 - Present
    Canada
    Operating in a managed-services environment with Agile and SDLC methodologies, gaining expertise in tools like JIRA, Opsgenie, and CloudWatch for comprehensive application monitoring. Proficient in Linux, Bash, Python, AWS, and container orchestration, supporting end-to-end tracing, alerting, and troubleshooting.
  • Pillarbits
    Founder And Director Of Operations
    Pillarbits Mar 2020 - Present
    Canada
  • The Linux Foundation
    Cloud Engineer Bootcamp
    The Linux Foundation Dec 2022 - Dec 2023
  • Toronto Metropolitan University
    Graduate Student
    Toronto Metropolitan University Sep 2020 - Sep 2021
    Toronto, Ontario, Canada
  • Compucom
    Configuration Specialist
    Compucom May 2019 - Aug 2020
    Toronto, Canada Area
    Configured and imaged hundreds of devices daily with zero errors, managed cloud backup solutions, and adhered to stringent data security protocols. Maintained detailed records, trained team members, and provided on-call support, excelling in system performance improvements, incident response, and compliance.
  • Verifone
    Technical Support Engineer
    Verifone Jun 2016 - Apr 2019
    Toronto, Canada Area
    Delivered Tier 2 technical support for petroleum solutions, resolving UNIX-based POS issues, collaborating with engineering teams, and reducing ticket handling time by 15%. Achieved a 97% satisfaction rate by resolving 170+ technical issues monthly and enhancing troubleshooting efficiency by 20%.
  • American University
    Network Support Analyst
    American University Nov 2013 - May 2016
    Monitored network infrastructure, resolving issues through root cause analysis and security best practices. Improved system reliability by 20% with strategic deployment and SolarWinds for real-time monitoring, achieving a 30% boost in incident detection. Maintained detailed network documentation.
  • American University
    Desktop Support Technician
    American University Sep 2012 - Oct 2013
    Installed and maintained desktop systems, managed IT inventory, and resolved technical issues promptly. Improved change request processes, handled 130+ support tickets in a 3-month period, and upgraded 200+ systems using SCCM, enhancing system performance by 25%.
  • American University
    Esl Teaching Assistant
    American University Jan 2011 - Aug 2012

Sayed S. Education Details

Frequently Asked Questions about Sayed S.

What company does Sayed S. work for?

Sayed S. works for Identity Digital Inc.

What is Sayed S.'s role at the current company?

Sayed S.'s current role is Network Operations Center Analyst ll.

What schools did Sayed S. attend?

Sayed S. attended Toronto Metropolitan University, U.s. Department Of Homeland Security, American University Of Afghanistan (Auaf), The Linux Foundation.

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