Seth F. Email & Phone Number

Pittsfield, Ma, Us

Harrisburg, Pennsylvania, United States

Ensure timely monthly closing, and process and send monthly invoices and account updates to clients. True-up client user counts and software subscription information. Process and send hardware and software invoicing.Research, quote, and purchase hardware and software for clients. Procurement, Purchasing, and QuotingAddress and solve client billing questions and issues. Assist with keeping an accurate record of client accounts and outstanding balances.Audit vendor invoices monthly to ensure proper billing.

Easthampton, Ma

Received various responsibilities, recognition and promotions throughout the tenure due to exceptional work ethic and an organizational impact. Identified trends, best practices, sales drivers’ constraints within the assigned regions.Negotiated pricing and purchase of hardware and software. Coordinated and ensured timely delivery and installation. Served as trusted advisor and managed both assigned and unassigned pools of financial, medical, legal, and small and medium business clients. Retained and deepened client relationships by recommending appropriate services and courses of action based on client needs.Provided IT budgeting and forecasting and acted as liaison between client and appropriate company departments. Responded to client service calls and provided Tier 1 support. Escalated to next level support, and dispatched technicians when necessary.Developed and managed projects from inception to completion, which required cross departmental team communication. Defined project scope, timelines, and budget. Identified potential risks and mitigated issues. Kept clients apprised of progress through the entire project cycle. Developed world-class customer experience by partnering with fellow colleagues, and partners to provide exceptional customer service and maintain relationships.Performed data analysis and forecasting models focusing on monthly operational and expense analyses, including sales, quote activity, conversion level, and new business retention.Provided leadership, motivation, recognition, and encouragement to positively impact overall team morale and performance.