Airport Operations Center (Apoc) Supervisor
Current
Jan 2023 - Present
AeroLeads people directory · profile
Eric Müller Email & Phone Number
Airport Operations Center (APOC) Supervisor
at
Royal Schiphol Group
1 work email found
@klm.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Airport Operations Center (APOC) Supervisor
Location
Apeldoorn, Gelderland, Netherlands
Company size
Who is Eric Müller? Overview
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Quick answer
Eric Müller is listed as Airport Operations Center (APOC) Supervisor at Royal Schiphol Group, a with 2699 employees, based in Apeldoorn, Gelderland, Netherlands. AeroLeads shows a work email signal at klm.com and a matched LinkedIn profile for Eric Müller.
Eric Müller previously worked as Improvement Lead Operations Control at Klm Royal Dutch Airlines and Duty Manager Operations at Klm. Eric Müller holds Student, Business Administration And Management, General from Open Universiteit.
Company email context
Email format at Royal Schiphol Group
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*@klm.com
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Profile bio
About Eric Müller
Skilled in multiple levels of the operational departments of the airline/aviation industry. Experience with airport/airline operations, collaborative decision making, IATA, ICAO, air traffic (flow) management, airspace structure, commercial aviation.Continuously experimenting with new concepts of working together, human behavior change management, operational agreements and training, at KLM in the Operations Control Center and Hub Control Center, and at Amsterdam Airport Schiphol in the Airport Operations Centre, in collaboration with Dutch Air Traffic Control and the Dutch Meteorological Institute.Experience/experimenting in managing the (possible) disruptions to the airline's and airport's day of operation and challenging the next days, airline emergency response management, crisis/contingency management, and the airport's (on-time) performance and operarional predictability by balancing demand and capacity of traffic and all relevant resources.Volunteered in fire fighting and incident management as a crew manager at the fire department of Apeldoorn as a commitment to my local community,
Listed skills include Airports, Airlines, Flights, Air Traffic Control, and 12 others.
Current workplace
Eric Müller's current company
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Royal Schiphol Group
9 roles
Eric Müller work experience
A career timeline built from the work history available for this profile.
Improvement Lead Operations Control
Jul 2021 - Jan 2023
Duty Manager Operations
Responsible for the daily worldwide KLM operation, creating optimal conditions for all employees in the Operations Control Center front office to work as a professional team in controlling the network operation as close as possible to what we promise our customers, in achieving the highest possible customer net promoter score, in keeping non-performance costs as low as possible, in starting up and handling contingency procedures for major disruptions;Lead emergency responses;Applying… Show more Responsible for the daily worldwide KLM operation, creating optimal conditions for all employees in the Operations Control Center front office to work as a professional team in controlling the network operation as close as possible to what we promise our customers, in achieving the highest possible customer net promoter score, in keeping non-performance costs as low as possible, in starting up and handling contingency procedures for major disruptions;Lead emergency responses;Applying Operational Excellence in achieving continuous improvement of operational decision making, by contributing to development of data driven decision support tools and to the challenging organizational changes that should reinforce this improvement. Show less
Jan 2012 - Jul 2021
Duty Hub Manager
Control operational ground handling process of KLM and partner airlines at Schiphol; Responsible for safe, punctual, efficient and smooth Hub operation. Represent Hub Schiphol in KLM network; Represent KLM in Airport Schiphol. Lead operational crisis team in case of major disruption.
Oct 2008 - Jan 2012
Operational Manager Flight Dispatch
Nov 2006 - Oct 2008
Supervisor Flight Dispatch
Responsible for the creation of a high quality dispatch product in respect to safety, cost, timeliness, and integrity through proper use of available resources. Taking part in the network control consultation from the OCC, Consulting the dutch meteorological department KNMI, ATC and airport authorities for achieving maximum possible airport and airspace capacity.
Feb 2002 - Sep 2008
Flight Operations Supervisor
Nov 2000 - Feb 2002
Flight Operations Officer
Dec 1990 - Oct 2000
May 1987 - Nov 1990
Team & coworkers
Colleagues at Royal Schiphol Group
Other employees you can reach at schiphol.com. View company contacts for 2699 employees →
JR
Jacky Roozen
Colleague at Royal Schiphol GroupWeiteveen, Drenthe, Netherlands
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RB
René Bootsman
Colleague at Royal Schiphol GroupMedemblik, North Holland, Netherlands
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SH
Sonja Heessels
Colleague at Royal Schiphol GroupPurmerend, North Holland, Netherlands
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SB
Sunita Basdew
Colleague at Royal Schiphol GroupHilversum, North Holland, Netherlands
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EP
Esther Peña Uitendaal
Colleague at Royal Schiphol GroupAmsterdam, North Holland, Netherlands
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HV
Hans Van Brug
Colleague at Royal Schiphol GroupAmsterdam, North Holland, Netherlands
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JV
Jet Van Der Hee
Colleague at Royal Schiphol GroupAmsterdam, North Holland, Netherlands
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RV
Rene Vink
Colleague at Royal Schiphol GroupAmsterdam, North Holland, Netherlands
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NG
Nadine Graauw
Colleague at Royal Schiphol GroupAmsterdam, North Holland, Netherlands
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JV
Judith Van Deelen
Colleague at Royal Schiphol GroupAmsterdam, North Holland, Netherlands
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Jacky Roozen
Colleague at Royal Schiphol GroupWeiteveen, Drenthe, Netherlands
View →
RB
René Bootsman
Colleague at Royal Schiphol GroupMedemblik, North Holland, Netherlands
View →
SH
Sonja Heessels
Colleague at Royal Schiphol GroupPurmerend, North Holland, Netherlands
View →
SB
Sunita Basdew
Colleague at Royal Schiphol GroupHilversum, North Holland, Netherlands
View →
EP
Esther Peña Uitendaal
Colleague at Royal Schiphol GroupAmsterdam, North Holland, Netherlands
View →
HV
Hans Van Brug
Colleague at Royal Schiphol GroupAmsterdam, North Holland, Netherlands
View →
JV
Jet Van Der Hee
Colleague at Royal Schiphol GroupAmsterdam, North Holland, Netherlands
View →
RV
Rene Vink
Colleague at Royal Schiphol GroupAmsterdam, North Holland, Netherlands
View →
NG
Nadine Graauw
Colleague at Royal Schiphol GroupAmsterdam, North Holland, Netherlands
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JV
Judith Van Deelen
Colleague at Royal Schiphol GroupAmsterdam, North Holland, Netherlands
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11 education records
Eric Müller education
Student, Business Administration And Management, General
Operational Management Program
Klm Academy
Bevelvoerder, Fire Science/Fire-Fighting, Brandmeester
Brandweer
Masterclass Operational Excellence
Crisis Management
Zanders Consulting & Training
Faa-Licenced Flight Dispatcher
Sheffield School Of Aeronautics
Education record
Klm Internal Education
2Nd Lt, Officier Luchtverkeersbeveiliging, 9
Luchtmacht Officiersschool
Civil Engineering
Gymnasium
St. Maartenscollege
Education record
St. Maartensschool
FAQ
Frequently asked questions about Eric Müller
Quick answers generated from the profile data available on this page.
What company does Eric Müller work for?
Eric Müller works for Royal Schiphol Group.
What is Eric Müller's role at Royal Schiphol Group?
Eric Müller is listed as Airport Operations Center (APOC) Supervisor at Royal Schiphol Group.
What is Eric Müller's email address?
AeroLeads has found 1 work email signal at @klm.com for Eric Müller at Royal Schiphol Group.
Where is Eric Müller based?
Eric Müller is based in Apeldoorn, Gelderland, Netherlands while working with Royal Schiphol Group.
What companies has Eric Müller worked for?
Eric Müller has worked for Royal Schiphol Group, Klm Royal Dutch Airlines, Klm, and Royal Netherlands Air Force.
Who are Eric Müller's colleagues at Royal Schiphol Group?
Eric Müller's colleagues at Royal Schiphol Group include Jacky Roozen, René Bootsman, Sonja Heessels, Sunita Basdew, and Esther Peña Uitendaal.
How can I contact Eric Müller?
You can use AeroLeads to view verified contact signals for Eric Müller at Royal Schiphol Group, including work email, phone, and LinkedIn data when available.
What schools did Eric Müller attend?
Eric Müller holds Student, Business Administration And Management, General from Open Universiteit.
What skills is Eric Müller known for?
Eric Müller is listed with skills including Airports, Airlines, Flights, Air Traffic Control, Aviation, Aircraft, Flight Safety, and Commercial Aviation.
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