Don Fritz Email & Phone Number

Direct report to CEO responsible for the strategic direction and continuous process improvement and best practices in project management of professional services across the organization. Serves as executive escalation for hundreds of concurrent customer implementation projects. Drives add-on sales by engaging PM’s in account management.

Responsible for process improvements and information technology solutions that resulted in productivity and customer satisfaction improvements.

Led global cross-functional teams in new product development process. Managed all aspects of program to include identification of customer needs, hardware/software development and testing, purchasing and supplier relations, manufacturing, distribution, training, customer service and support.

Expert in Lean Six Sigma and DMAIC process improvement methodology. Partnered with IT and Sourcing business owners and led process improvement teams to achieve business objectives. Trained and mentored functional leaders to achieve Green Belt certification. Managed several cross-functional teams to deliver new product releases on the picture archiving.

Units: 32d Signal Battalion, 22d Signal Brigade (Darmstadt, Germany)

Motivated, supervised, and trained four direct reports and fifty-two total personnel in a telecommunications platoon. Maintained over $15.5M worth of equipment. Designed and managed telecommunication networks in support of U.S. Forces in Europe.

Mba, Management & Strategy, Marketing

Activities and Societies: TMP

Bs, Mechanical Engineering

Activities and Societies: Holy Cross Hall, Grace Hall, Army ROTC