• Conceptualized, designed, and led the development of a custom GPT to analyze 120k+ job titles, creating a taxonomy of 107 job groups across 7 seniority levels, avoiding $220k+ in lost revenue by reducing contract discrepancies by ~90%.• Reduced operational labor costs by $80k+ annually through process optimization and automation.Managed a team of 10 full-time and contract career specialists, increasing client-facing asset output by 4x while simultaneously reducing error rates by 50%.• Built a task automation system in Airtable that aggregated real-time Salesforce data, assigning tasks on rotation and distributing 5-6 hours/day of additional work across an asynchronous team, without duplication or missed deadlines.

• Leveraged professional networks and digital platforms to engage potential clients, establishing thought-partnerships and helping shape their business strategies, providing comprehensive support from ideation to launch.• Managed all aspects of the business, from client acquisition and project scoping to solution design and service delivery, developing bespoke operational systems for each client’s unique needs, driving operational clarity and excellence.• Automated customer onboarding and offboarding processes, reducing manual labor from 20 minutes per customer to a single-click solution, resulting in a 94% net profit margin per customer, outperforming SaaS competitors by 3-5%.• Developed operational frameworks that aligned product development with market demands, driving product iteration using Lean/Agile methodologies and leading to consistently high client satisfaction.• Performed competitive analysis to identify gaps and areas where competitors fell short in addressing customer needs, delivering efficient, automated workflows that improved data accuracy to 100% and reduced onboarding errors.

• Presented updates to C-suite and other stakeholders across the organization to drive data-informed decisions by using data, tracking metrics and KPIs, and developing dashboards to surface insights during 2x growth of battery swapping stations.• Defined, tracked, and amplified strategic service delivery improvement goals daily using roadmaps, process design, and quantitative and qualitative analysis, resulting in 20% reduction of station downtime and 25% less average swap time.• Met organization-wide safety, quality, and efficiency goals, including the transportation, storage, recalling, and redeployment of Li-ion battery modules and robotics components, by leading cross-functional projects.• Produced and implemented learning and development materials for 25+ operators, analysts, and field service technicians by working with subject matter experts in electrical, mechanical, and software engineering.• Liaised and advocated on behalf of both the organization and external B2B2C partners to enhance customer success.

• Supervised $24.2M in average revenue per quarter by managing teams of 200+ operations and support services in the company’s largest capacity region by revenue and residential energy product installations.• Reduced project lifecycle time by 75% leveraging change management methodologies and streamlining cross-functional business processes using proprietary CRM, logistics tools, and project management software.• Reduced critical quality audit failures by 40% and remediation costs by 20% by leading supplier changes, developing efficient inventory management systems, and managing centralized project documentation.• Reduced un-billed time by 25% quarter-over-quarter by implementing adaptive scheduling and improved projections in labor time using Tableau dashboards to analyze weekly and quarterly efficiency data.• Procured and deployed resources using purchasing management software and HRIS, meeting quarterly capacity, performance, and budget targets.

• Built from scratch workplace operations programs for 1,000+ employees across 10+ Bay Area locations, returning an internal semi-annual CSAT score of 95%+, by partnering with 40+ suppliers.• Controlled an $11M+ annual operational budget for local, regional, and national vendors and subcontractors under multi-year agreements.• Developed weekly, quarterly, and annual operations, maintenance, and project schedules and change requests to assist in both expansion and decommissioning, decreasing the amount of time to occupation by one-third and reducing operational spend by $550k year-over-year.• Established vendor processes to support rapid growth and scale to meet the needs of recruiting, IT, HR, engineering, R&D, legal, executive, etc.• Partnered with cross-functional support team to launch the first organization-wide help desk on Service Now, consolidating all help desk tickets into one platform and increasing the efficiency and effectiveness of all global support functions.• Interviewed, hired, trained, and managed a team of 13 personnel and led new hire onboarding for 30-50 new employees each week.

• Developed standardized operational processes and owned change management project risk and compliance for 29 global site operations leads and managers supporting all 2,200 employees across 17 global dedicated offices. • Managed the workplace operations team in the help desk transition from ZenDesk to Freshservice, ensuring no increase in SLAs (Service Level Agreements) or delays to critical engineering, design, or product management schedules.• Built, presented, and maintained training materials for the workplace operations team during and after the transition from Pivotal’s parent-company procurement software to its independent Workday Procurement, eliminating vendor late fees by 80%.• Drove cost containment, waste reduction, monitoring of operational spend, and the collection of reliable data, returning greater than $500k from accidental overcharges.• Communicated corporate strategy status updates to site leads and consulted senior management based on how these changes affected the site leads’ day-to-day deliverables.

• Owned product operations and business operations for a Lean/Agile boutique start-up consulting firm of 15+ developers, product managers, designers, business development representatives, clients, and residents.• Collected critical feedback for development teams from test users using customer discovery interviews during design sprints to scale off-brand product market fit tests.• Iterated monthly to prioritize office-wide improvements using quantitative and qualitative measurements to optimize the productivity of office operational systems, tasks, and workflows.• Assisted with employer-sponsored immigration requirements for H1-B and green card applications, administered onboarding and offboarding people operations management, and ensured the San Francisco office was compliant with labor laws and issues.• Completed all HR-, IT-, and facilities-related new hire onboarding tasks within 10 business days of a signed offer letter.• Administered Internet and G Suite access permissions to 40+ accounts of consultants, clients, interns, and full-time employees.

• Liaised directly as a designated school official with 700+ F-1 and J-1 visa holders, USCIS (United States Citizenship and Immigration Services), international agencies and recruiters, and domestic immigration attorneys.• Evaluated academic credentials for applicants from more than 28 countries, including India, China, Vietnam, Iran, South Africa, and European institutions following the Bologna Process.• Academically advised a case load of 120+ students in the Schools of Business, Accounting, and Taxation from initial attendance to completion.• Assisted with USCIS (United States Citizenship and Immigration Services) applications including but not limited to changes of status, adjustments of status, reinstatement, employment authorization, etc.• Migrated International Admissions and Advising internal documents and records, such as student files and tuition deposit information, from local storage to G Suite, eliminating redundancies and improving data validity.• Grew the number of international students enrolled at the school by an average of 28 year-over-year.• Led the all-day new student orientation for 100+ new students each trimester.• Organized, budgeted, and announced internationally themed happy hours and events to build a more cohesive community of international graduate students.• Led the International Admissions and Advising team in the transition from local Outlook to cloud-based Salesforce for prospective, applying, current, continuing, and graduated student communication.

• Organized, prepared, and taught the English listening and speaking curricula for more than 800 Korean students at the 7th, 8th, and 9th grade levels.• Created, published, and presented lecture series at the Busan Metropolitan City Office of Education detailing effective methods for teaching English as a foreign language for new Korean middle school English teachers, introducing TEFL (Teaching English as a Foreign Language) best practices to first-year teachers.• Developed and presented two-week-long lecture series for cohorts of up to 15 Korean teachers of other subjects interested in improving their English abilities.• Acted as a panelist for both speaking competitions and debate tournaments for middle and high school students at the city level.• Prepared and led cross-cultural exchanges with middle and high school students.

• Taught students in all grades K-12 from varied socioeconomic backgrounds in average class sizes of 28.• Instructed various subjects, including English, Math, Social Studies, Science, and Music.• Covered long-term assignments in general education; special education, including serious emotional disturbance education; SDAIE (Specially designed academic instruction in English) and ELD (English Language Development) classes; and work experience.