Service Network -  Launched Service delivery platform within 60 days for handling retail installation calls.  Improved customer satisfaction by 78% with timely post-sales service, and effective complaint management. Service Franchise identified & appointment entire in West and south zone territories in less than 90 days. Completed 100% statutory enforcement like a Service agreement, Franchise infrastructure, Manpower, adequate tools, ESIC, PF & budgeted assembly rates for… Show more Service Network -  Launched Service delivery platform within 60 days for handling retail installation calls.  Improved customer satisfaction by 78% with timely post-sales service, and effective complaint management. Service Franchise identified & appointment entire in West and south zone territories in less than 90 days. Completed 100% statutory enforcement like a Service agreement, Franchise infrastructure, Manpower, adequate tools, ESIC, PF & budgeted assembly rates for installation. Training -  Assessed Training needs for Installation technicians based on skill matrix. Designed training module to cover Troubleshooting, NPI & Soft Skills. Imparted Hands-on training to 100% technicians. Product Management - Initiated product FIR (first installation report) process. Prepared Product Service Policy, Service Manual & Assembly guidelines for the entire product portfolio.  Shared Feedback to QA for correctives before the product is introduced to the market. Manufacturing  Identified manufacturers for 100% of products. Established Capacities and capabilities along with EOQ (Economic Order Quantity) for each product. Negotiated & reduced the final price per product by 25%. Managed spares inventory and allocation for 24 hours lead time. Show less

Executed B2C retail Installations & B2B Projects for Godrej Interio worth 550 CRS, achieved service revenue of 11 CRS & ensured Customer satisfaction.  Delivered customer service in desired response time & closure. Achieved 100% response time & 90% closure in 24 hours. Shared product feedback & taken CAPA with manufacturing teams.  Looked after Approvals of ASP pay-out & cost control. Adherence to service revenue targets.• Revitalized AMC / Refurbishing / Cleaning… Show more Executed B2C retail Installations & B2B Projects for Godrej Interio worth 550 CRS, achieved service revenue of 11 CRS & ensured Customer satisfaction.  Delivered customer service in desired response time & closure. Achieved 100% response time & 90% closure in 24 hours. Shared product feedback & taken CAPA with manufacturing teams.  Looked after Approvals of ASP pay-out & cost control. Adherence to service revenue targets.• Revitalized AMC / Refurbishing / Cleaning contracts to boost service revenue by 35%.• Developed Service accessories portfolio which contributed 28% to service revenue.  Handled ISO, CII & Business Excellence audits with zero nonconformity.  Dealer Management• Compliance to infrastructure as per company norms for 100% dealers, service setup in place.• Trained 100% of dealer technicians to ensure the quality of installation & customer service. Project Management• Maintained installation cost within budgets.• Timely completion of projects & retail installation. Show less

Executed B2C retail Installations & B2B Projects for Godrej Interio (Mumbai) worth 150 CRS, achieved service revenue of 5 CRS & ensured Customer satisfaction.

Monitoring institutional projects worth 130 CRS across India every year & Assisted 20 Branches on technical support & training on execution.

Handling Project execution for institutional products across Mumbai.

Handled new product development cycle (R&D) through Drawing study, improvement in design, Process Failure Mode & Effects Analysis (PFMEA). System adherence to the development of Proprietary components.