Mohamad Moussa Email & Phone Number

Mohamad Moussa is a Professional Services Contact Center Engineer at RingCentral. He possess expertise in telephony, telecommunications, ip, sip, voip and 20 more skills. He is proficient in Spanish and Portuguese.

Listed skills include Telephony, Telecommunications, Ip, Sip, and 21 others.

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  Professional Services Contact Center Engineer

  Ringcentral

  Apr 2022 - Present - Remote

  Responsible for setup of RingCentral systems, applications, and process designs for client’s business solutions. (NICE CC)• Handled and Led Large Enterprise Project design and implementation.• Collaborated with multiple PS Department representatives to help the customer seamlessly transition to their RingCentral service.• Data & Call flow design to create customer RingCentral environment. Provide recommendations and solutions through the design sessions.• Determine the causes of client pain-points and provide a solution.• Identify risks throughout the engagement process• Have a detailed understanding of the features and capabilities of the system, as well as be able to articulate these to a customer in a way that makes sense to them.• Stay in constant contact with the customer to schedule research and design sessions• Keep up to date with all professional services engagements: ensuring all appointments are scheduled, any questions that come up during the initial set up are answered and keeping detailed notes of what has happened throughout the entire process.• Actively and consistently engaged in team communication

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  Carleton University

  Biomedical/Medical Engineering