Professional Services - Contact Center Engineer Iii
Current
Aug 2022 - Present
AeroLeads people directory · profile
Rick Molder Email & Phone Number
Professional Services - Contact Center Engineer III
at
RingCentral
2 work emails found
@shoretel.com
1 phone found area 512
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Professional Services - Contact Center Engineer III
Location
Mcallen, Texas, United States
Company size
Who is Rick Molder? Overview
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Quick answer
Rick Molder is listed as Professional Services - Contact Center Engineer III at RingCentral, a company with 4339 employees, based in Mcallen, Texas, United States. AeroLeads shows a work email signal at shoretel.com, phone signal with area code 512, and a matched LinkedIn profile for Rick Molder.
Rick Molder previously worked as CX (Contact Center) Solutions Engineer - Majors at Ringcentral and Support and Services Manager for North America (Contact Center) at Vocalcom. Rick Molder studied at ..
Company email context
Email format at RingCentral
This section adds company-level context without repeating Rick Molder's masked contact details.
{first_initial}{last}@shoretel.com
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AeroLeads found 2 current-domain work email signals for Rick Molder. Compare company email patterns before reaching out.
Profile bio
About Rick Molder
I’m a capable communicator with extensive experience collaborating with company executives, external clients, and business partners. My main duties include implementing, repairing, and managing complex hardware and software stations in several departments. In addition to providing technical support, I fully supervise technical and presales teams. I mentor members on my team and host webinars to external customers. I’ve always been a logically-minded innovator that solves issues with proven, methodical best practices. With the before mentioned skills and with developed composition abilities, I’ve developed record of establishing processes and procedures, serving as Network/System Administrator, and technical writer of knowledge base articles and troubleshooting guides. Please feel free to contact me for any professional or technical inquiries.
Listed skills include Telecommunications, Telephony, Voip, Ip, and 40 others.
Current workplace
Rick Molder's current company
Company context helps verify the profile and gives searchers a useful next step.
Ringcentral
7 roles
Rick Molder work experience
A career timeline built from the work history available for this profile.
Cx (Contact Center) Solutions Engineer - Majors
Apr 2022 - Aug 2022
Support And Services Manager For North America (Contact Center)
Manage US and Canadian Technical Support, Professional Services teams, and Pre-Sales. Served as pre-sales technical support for Sales team. Developed process and procedures for pricing and planning of professional service projects and Pre-Sales. Built and maintained technical wiki/knowledge base. Established weekly meetings to coordinate bug fixes with.
Nov 2019 - Apr 2022
Senior Tier 3 Software Support For Cloud Contact Center Escalations
In this role, I was promoted to the First Tier 3 Engineer for the Control Center Software team. I also act as representative for Software Development, Product Management, Quality Assurance, and Technical Support teams. Additionally, I resolve executive and senior management escalations as they develop or proactively. As a mentor, I conceptualize and.
Apr 2010 - Nov 2019
Team Lead, Contact Center Software Technical Support Engineer
I was promoted to Team Lead after one year period. In this role, I detected issues in Alpha, Beta, and GA versions of Contact Center software. In addition, I project managed technical engineers, creating on-call schedules, shift rotations, and labor delegation. Liaised for QA, Development, Product Management, and Technical Support teams. Provided advanced.
Apr 2010 - Mar 2015
Telecom / It Specialist, Call Center Manager
At RateGenius Inc. I created, wrote, installed, updated, and preserved call center software and components including Mitel 3300 VoIP phone system. I also provided maintenance to automatic call distribution, interactive voice response, call flows, and routing. I also developed an understanding of code base (C++/PHP/MySQL) to provide daily upkeep of.
Nov 2003 - Aug 2010
Assistant Center Manager / Telecom Specialist
Oct 1999 - Oct 2002
Team & coworkers
Colleagues at RingCentral
Other employees you can reach at ringcentral.com. View company contacts for 4339 employees →
ER
Erika R.
Colleague at Ringcentral
Englewood, Colorado, United States, United States
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FO
Femi Olujide Pmp, Psm
Colleague at Ringcentral
San Francisco Bay Area, United States, United States
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MM
Maharlika Matthew Sumilang
Colleague at Ringcentral
Quezon City, National Capital Region, Philippines, Philippines
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KP
Kercy Paul C.
Colleague at Ringcentral
Calabarzon, Philippines, Philippines
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EA
Eldon Aguado
Colleague at Ringcentral
National Capital Region, Philippines, Philippines
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MJ
Michelle Joyce Nael
Colleague at Ringcentral
Quezon City, National Capital Region, Philippines, Philippines
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ST
Stephen Tancik
Colleague at Ringcentral
Denver Metropolitan Area, United States, United States
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AM
Alejandro Medina
Colleague at Ringcentral
Quezon City, National Capital Region, Philippines, Philippines
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JR
Joseph Rondina
Colleague at Ringcentral
National Capital Region, Philippines, Philippines
View →
VT
Valentyn Tyrtychko
Colleague at Ringcentral
Sofia, Sofia City, Bulgaria, Bulgaria
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Erika R.
Colleague at Ringcentral
Englewood, Colorado, United States, United States
View →
FO
Femi Olujide Pmp, Psm
Colleague at Ringcentral
San Francisco Bay Area, United States, United States
View →
MM
Maharlika Matthew Sumilang
Colleague at Ringcentral
Quezon City, National Capital Region, Philippines, Philippines
View →
KP
Kercy Paul C.
Colleague at Ringcentral
Calabarzon, Philippines, Philippines
View →
EA
Eldon Aguado
Colleague at Ringcentral
National Capital Region, Philippines, Philippines
View →
MJ
Michelle Joyce Nael
Colleague at Ringcentral
Quezon City, National Capital Region, Philippines, Philippines
View →
ST
Stephen Tancik
Colleague at Ringcentral
Denver Metropolitan Area, United States, United States
View →
AM
Alejandro Medina
Colleague at Ringcentral
Quezon City, National Capital Region, Philippines, Philippines
View →
JR
Joseph Rondina
Colleague at Ringcentral
National Capital Region, Philippines, Philippines
View →
VT
Valentyn Tyrtychko
Colleague at Ringcentral
Sofia, Sofia City, Bulgaria, Bulgaria
View →
2 education records
Rick Molder education
Education record
.
Computer Science
FAQ
Frequently asked questions about Rick Molder
Quick answers generated from the profile data available on this page.
What company does Rick Molder work for?
Rick Molder works for RingCentral.
What is Rick Molder's role at RingCentral?
Rick Molder is listed as Professional Services - Contact Center Engineer III at RingCentral.
What is Rick Molder's email address?
AeroLeads has found 2 work email signals at @shoretel.com for Rick Molder at RingCentral.
What is Rick Molder's phone number?
AeroLeads has found 1 phone signal(s) with area code 512 for Rick Molder at RingCentral.
Where is Rick Molder based?
Rick Molder is based in Mcallen, Texas, United States while working with RingCentral.
What companies has Rick Molder worked for?
Rick Molder has worked for Ringcentral, Vocalcom, Mitel, Shoretel, and Rategenius, Inc..
Who are Rick Molder's colleagues at RingCentral?
Rick Molder's colleagues at RingCentral include Erika R., Femi Olujide Pmp, Psm, Maharlika Matthew Sumilang, Kercy Paul C., and Eldon Aguado.
How can I contact Rick Molder?
You can use AeroLeads to view verified contact signals for Rick Molder at RingCentral, including work email, phone, and LinkedIn data when available.
What schools did Rick Molder attend?
Rick Molder studied at ..
What skills is Rick Molder known for?
Rick Molder is listed with skills including Telecommunications, Telephony, Voip, Ip, Cloud Computing, Internet Protocol, Ivr, and Mpls.
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