Assistant Manager
CurrentCoordinate the activities of the team.Ensure quality /quantity of processing is maintained as per SLA. Monitor volume inflow and ensure sufficient resource and workflow allocation in a justifiable manner Serve as a technical operational expert for queries from the Clients/team members etc. Building a strong mechanism to take care of the volume peeks season Ensuring closure of tasks within prescribed SLAs. Ensure strict adherence to internal and external process guidelines including compliance and legal so as to build and maintain robust control environment. Identifying operational risks proactively and mitigating appropriately. Serve as an internal/external escalation point for the process. Monitoring and controlling workflows. Ensure adequate back-ups are created for all critical positions and assist other teams during contingencies (Staff shortage, high-volumes etc) Work very closely with the process owners /stakeholders and other internal clients for overall growth of the banks business. To be top of the day to day processes and deliverables. Single point of contact for teams under scope in Bangalore for Global stakeholders