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Rishi Patel Email & Phone Number
IT Support Technician and Administrative
at
Ericon Technologies
LinkedIn matched
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Profile completeness 86%
Current company
Role
IT Support Technician and Administrative
Location
Kitchener, Ontario, Canada
Company size
Who is Rishi Patel? Overview
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Quick answer
Rishi Patel is listed as IT Support Technician and Administrative at Ericon Technologies, a company with 4 employees, based in Kitchener, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Rishi Patel.
Rishi Patel previously worked as Technical Support Analyst at Gatestone and IT Frontline Specialist at Questeq. Rishi Patel holds Graduate Certificate, Information Technology Business Analysis from Conestoga College.
Company email context
Email format at Ericon Technologies
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Ericon Technologies
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Profile bio
About Rishi Patel
As an accomplished IT professional with a robust background in Help Desk, IT Desktop Support, and Information Technology Analyst, I bring a wealth of experience in providing first-class technical assistance and ensuring optimal performance of IT systems. My expertise spans various technical domains, including desktop computing, hardware and operating systems (MS Windows and Apple iOS), peripheral devices, and network protocols.Professional Highlights:- Technical Proficiency: Extensive knowledge in diagnosing and resolving hardware and software issues, maintaining and configuring end-user devices, and performing operational checks and server troubleshooting.- Customer-Centric Approach: Dedicated to delivering exceptional customer service, with a proven track record of enhancing user satisfaction through effective support and tailored solutions.- Operational Excellence: Experienced in managing IT service desks, documenting technical processes, and providing end-user training to ensure seamless adoption of new technologies.- Proactive Problem Solver: Demonstrated ability to prioritize and execute tasks efficiently in high-pressure environments, ensuring minimal disruption to business operations.My commitment to excellence and continuous improvement drives my ability to contribute effectively to any IT team. I am passionate about leveraging my skills to support organizational goals, enhance IT infrastructure, and foster innovation.Let’s connect to explore how we can collaborate to achieve technological excellence and drive impactful change in the IT landscape.
Current workplace
Rishi Patel's current company
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Ericon Technologies
6 roles
Rishi Patel work experience
A career timeline built from the work history available for this profile.
Technical Support Analyst
Current- Provide first-line technical support to end-users via phone, email, or ticketing system.
- Diagnose and resolve hardware and software issues for employees, ensuring minimal downtime and disruption.
- Escalate complex problems to appropriate IT teams and follow up to ensure timely resolution.
- Create and update knowledge base articles and documentation for frequently encountered issues, improving self-help options for end-users.
- Conduct remote troubleshooting sessions to assist users with software installations, configurations, and system updates.
- Perform hardware and software installations, upgrades, and maintenance as required.
Apr 2024 - Present
It Frontline Specialist
Nov 2021 - Feb 2024
Information Technology Intern
Sep 2021 - Nov 2021
Project Business Analyst (Capstone Project)
- IT Business Analysis
- Served as "Project Manager" responsible for directing, analyzing, ensuring success, and fostering collaboration.
- Executed SLDC of the UPC App to improve client organizational performance by 10%
- Implemented tracking, cut 40% emissions, sustainability, and encouraged lifelong learning on the UPC app.
- Analyzed ROI, achieving a 25% profit margin through cost-efficiency improvements.
- Conducted research and delivered presentations to secure stakeholder approvals for requirements and changes.
Apr 2023 - Aug 2023
Line Supervisor
May 2017 - Nov 2021
2 education records
Rishi Patel education
Graduate Certificate, Information Technology Business Analysis
Bachelor Of Science - Bs, Information Technology, 3.2
FAQ
Frequently asked questions about Rishi Patel
Quick answers generated from the profile data available on this page.
What company does Rishi Patel work for?
Rishi Patel works for Ericon Technologies.
What is Rishi Patel's role at Ericon Technologies?
Rishi Patel is listed as IT Support Technician and Administrative at Ericon Technologies.
Where is Rishi Patel based?
Rishi Patel is based in Kitchener, Ontario, Canada while working with Ericon Technologies.
What companies has Rishi Patel worked for?
Rishi Patel has worked for Ericon Technologies, Gatestone, Questeq, Cn, and Sage Dining Services.
How can I contact Rishi Patel?
You can use AeroLeads to view verified contact signals for Rishi Patel at Ericon Technologies, including work email, phone, and LinkedIn data when available.
What schools did Rishi Patel attend?
Rishi Patel holds Graduate Certificate, Information Technology Business Analysis from Conestoga College.
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