Michael Joseph Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

The Dubai Mall

Managing the Entire F & B Brands Of The Dubai Mall & Souq Al Bahar

Dubai, United Arab Emirates

UNIFAB LCC - UAEDue to remarkable success of Fiesta Cafe which was launched at Mercato Mall as a Brand of UNIFAB LLC and due to its soaring conceptual success, I have been designated to streamline the operations. The prime objective is to grow this brand in Emirates under UNIFAB flagship to 8 outlets in 2008 -2009 with estimated turnover of AED 45 million.The key challenge is to develop and drive the brand across the region essential by streamlining; standardising and negotiating… Show more UNIFAB LCC - UAEDue to remarkable success of Fiesta Cafe which was launched at Mercato Mall as a Brand of UNIFAB LLC and due to its soaring conceptual success, I have been designated to streamline the operations. The prime objective is to grow this brand in Emirates under UNIFAB flagship to 8 outlets in 2008 -2009 with estimated turnover of AED 45 million.The key challenge is to develop and drive the brand across the region essential by streamlining; standardising and negotiating financially sound operations across the region thus create a strong brand identity across the GCC. Show less

Melbourne- Australia

Genesis a Casual Dine in conceptManage change by implementing new work culture and practise where none existed.Evaluated and introduce effective management system that improved control.Recruited personalDeveloped organization and quality systemBuilt up and supervise a team across three locationsFocussed on strong customer service Achieved the monthly budget as target, a growth rate of 8%. Control on labour turnover MTD of 34% for year of 2006.Negotiated and… Show more Genesis a Casual Dine in conceptManage change by implementing new work culture and practise where none existed.Evaluated and introduce effective management system that improved control.Recruited personalDeveloped organization and quality systemBuilt up and supervise a team across three locationsFocussed on strong customer service Achieved the monthly budget as target, a growth rate of 8%. Control on labour turnover MTD of 34% for year of 2006.Negotiated and review the supplier's contract for raw materials to ensure higher operational margins.Daily operation was managed with full responsibility, which included finance, marketing and personal.Introduce innovate operational check and standards for great customer service.Customer base grew up to 12% each month Show less

Dubai, United Arab Emirates

Study the concept and design, and ensure adherence of the construction documents as per the Brand, noting that quality and standards are maintained and date of completion of vital importance.On-site progress reports constant submission and meeting to be presented to the management Team, information about the project progress and development for timely execution of project handover..Identify requirement of both FF&E and food Supplies. Sourcing the suppliers & negotiate pricing for… Show more Study the concept and design, and ensure adherence of the construction documents as per the Brand, noting that quality and standards are maintained and date of completion of vital importance.On-site progress reports constant submission and meeting to be presented to the management Team, information about the project progress and development for timely execution of project handover..Identify requirement of both FF&E and food Supplies. Sourcing the suppliers & negotiate pricing for Management approval based on Quality and price structure in local and international Market.Understanding the labour requirement depending upon efficient Operational needs. Training needs both for production and service team collectively achieved. Conducting line staff and all the management training ensured that company's expectations are well-defined.Post Opening Responsibilities:Supervise all aspects of operations in the outlets to ensure that cost and revenue forecasted are met. Conduct periodic visits in each outlet to ensure that quality of products and service standards are marinated.Implement policies and procedure for proper Hygiene and Sanitations standards are observed as well as Health and Safety Standards are well communicated and practiced by all.Perform the MENU costing and devise pricing strategies where appropriate. Consistent customer service was the key for the successful flag ship store in the region Keen focus was kept on the semi variable and variable cost to maximise Operational profit. Various kinds of training were imparted, helped to gain knowledge and achieve the store operational objectives. Show less

Delhi, India

Flagship Outlet in Northern India.

Coordinated all the openings in New Delhi for Kentucky Fried Chicken in the entail launch of the Brand, Managed all three outlets in New Delhi. Worked very closely with the contractors ensure to meet the standards specifications and the deadline of opening. On site supervision throughout the construction period until the pre-opening phase to ensure complete handover.On-site progress reports submission and meeting to be copied to the management team. Act as liaison between the… Show more Coordinated all the openings in New Delhi for Kentucky Fried Chicken in the entail launch of the Brand, Managed all three outlets in New Delhi. Worked very closely with the contractors ensure to meet the standards specifications and the deadline of opening. On site supervision throughout the construction period until the pre-opening phase to ensure complete handover.On-site progress reports submission and meeting to be copied to the management team. Act as liaison between the management and the contractor to ensure that both the parties are well informed on projects issues and developments for timely execution of the project handover.Based on the management approval, coordinate procurement of materials including importation of supplies and ensure that comprehensive purchasing schedule of all items are maintained.Define Inventory supplies; ensuring proper storage area for delivery of goods and make sure no infringement in quality as per specification.Establish operational Policies and Procedures, ready for implementation. Prepare Training Manuals for the productions and service personnel and update them when ever appropriate.Handle Staff recruitment, screening and hiring of all service staff and management personnel.Conduct training of all the management and line staff ensuring that company's expectations are well-defined.Trained the team members, and conducted the appraisal annually which paved the way personnel growth of each team member.Achievements:Got hands on training for Customer Handling & Operation in Singapore from the Tricon Restaurant International for the initial Launch of the brand in India Constant quality performer in all the areas of Operations led to nomination of first employee of the year "Top Gun". Show less

Master In Business Law, Commerce

Commerce, Business Law