Associate Product Manager
Current- Designed and deployed a government payment service, cutting average customer completion time by 80% through in-depth user research and pain point analysis, demonstrating strong UX/UI design skills and customer empathy.- Improved CSAT by implementing an OKR framework, leveraging advanced data analytics to guide product iterations, demonstrating strong analytical skills, goal-setting proficiency, and a focus on continuous improvement.- Delivered product roadmap and go-live strategy, resulting timely product delivery. Demonstrated exceptional project management, strategic planning, and execution skills, with a focus on time management and team leadership.- Prioritised the product backlog, ensuring timely delivery of critical components, increasing developer engagement and enhancing customer experience through strategic planning, effective communication and agile project management.- Facilitated collaboration to unify cross-organisational teams on product strategy, leading to a significant enhancement in technical understanding and cohesion.- Built a user-friendly team website, improving stakeholder communication. Successfully onboarded 50+ staff, reducing time-to productivity by optimising onboarding processes.
