● Using Agile to deliver 3/9 of the Census Products for both the Census Rehearsal in 2019, and Census 2021. ● Managing a cross functional team of permanent employees and contractors, implementing Agile both Scrum with 2 week sprints and Kanban to manage the work, leading all agile ceremonies working towards delivering an MVP that could be iterated on● Products built to onboard the 40,000 Census field staff, integration with a field work management solution & address services for Census.● Managed software and data integration between ONS and 5 external suppliers using APIs & SFTP ● Delivering software products using Python, Java Springboot and Scala, implementing continuous integration continuous deployment, adopting and managing an agile test framework including unit and acceptance testing as well as writing test scripts for test teams where required ● Building, maintaining, and delivering the plan to build working solutions that met the user’s needs and managing support operations (including on-call) for the products during the period Census was live● Managing and initiating requirements gathering with business analysts & relevant stakeholders● Managing risks, actions, issues and decisions across the 3 products● Managing incidents during live operation & mitigation of those including the writing of runbooks for repeated issues where applicable● Alignment to GDS Service Standards & compliance with GDPR & Government Security Regulations ● Managing a diverse team of varied levels of experience and age ranges, this involved a lot of coaching of staff & that coaching resulted in 6 members of the team getting internal promotions

Working on projects such as; 1. Backups Remediation (Concept) A concept study of Affinity Water's backup strategy reviewing our requirements & making recommendations for future investment. 2. Market Reform Following the government led initiative Open Water 2017, the Water Retail Market was split into two sections, household customers and non-household (business) customers. I was seconded to Affinity for Business, Affinity Water's entry to this new market, to deliver the Managed Services Agreement for all services procured through Affinity Water as it's parent company. I was also tasked with documenting the IT Architecture of Affinity for Business in a non-technical manner and reviewing and updating their Backup and Business Continuity strategy. I also delivered a project focusing on a full O365 tenancy and Active Directory domain migration in 3 weeks before Market Go-Live with zero impact to the business.

Consisting of four 6 month placements:1. Asset Strategy - Asset Engineer My first placement, covering the delivery of 2 medium scale projects. A review of unmeasured household consumption through a customer survey achieving 72% response rate followed by detailed analysis on the data. This formed the basis of the company's values for unmeasured per capita consumption. A review of the Minor Components (small water usage that adds up) that make up part of total water usage in our area. 2. Wholesale Operations - Business AnalystMy second placement working with the Project Team developing Maximo, our new works management system. I process mapped some of our operational customer journeys to be used in Maximo development. I also managed a self started project looking at standardising the hours that were spent on completing the different types of operational work in the company, creating detailed reports showing productivity through these standardised times. These reports were used to encourage productivity of our field teams.3. IT Service Management - IT Service AnalystMy third placement covered IT Service Management, where I delivered a number of projects & experienced ITIL based IT service management from the service desk to change, problem and incident management. I delivered a new room booking system in O365, replacing a legacy system and developed a sharepoint based timesheet tool, forecasting & recording IT staff timesheets. 4. IT Programme Management - Junior IT Project ManagerMy fourth and final placement was in IT Programme Management, where I supported and delivered projects covering IT Security. I worked on a Joiners Movers Leavers project focusing on the cleansing of our HR, Payroll and Access Card databases and putting processes in place to ensure a robust "JML" for the future of the company. I also Project Managed the Water Innovators Team where we raised over £3000 for WaterAid and won an award for our focus on learning and development.

Keeping the building to a high standard of cleanliness and safety. Attending to customers needs. Serving drinks and food.