- Created a welcoming environment for thousands of guests through positive engagement and prompt conflict resolution - Developed an Excel form of the arena's concessions offerings to boost the guest services team's venue understanding- Proactively communicated and engaged with arena security to maintain COVID-19 protocols between athletes, guests, and team members

- Led executive teams of 5 to create career resources and professional opportunities with Seattle sports, national sports organizations, and UW alumni - Collaborated with 4 sports management clubs nationwide to build a student-network platform and host panel events for over 80 members - Partnered with the Seattle Mariners and university career centers to coordinate a 2-day game day and panel event at T-Mobile Park

- Consulted in a team of 4 to develop the marketing and rebranding efforts for a Seattle-based company - Frequently met with the client and project advisors on a weekly basis to develop solutions for a 12-month marketing plan and $5,000 budget - Coordinated and scheduled 7 team assignments through bi-weekly stand-up meetings to meet project objectives and ensure deliverables by 10-week deadline

- Assisted the executive team through member engagement to promote Latinx students' professional development - Welcomed over 20 club members and 10 guest professionals with high and positive energy to foster an inclusive environment at weekly meetings

- Developed store-wide knowledge and versatility of 4 departments to serve a greater range of guest requests in a fast-paced salesfloor- Managed the flow of customer traffic through restocking, assisting the checkout process, and hallway upkeep from tripping hazards - Consistently aided over 30 guests and positioned individual tasks near heavy foot traffic for service availability