Sofia Moreira Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

-Assist in budgeting for facilities expenses, process invoices, and prepare reports on facility operations and maintenance activities. -Manage bookings for meeting rooms, ensuring they are set up as needed and equipped with any required audiovisual equipment. -Coordinate with external vendors for maintenance, repairs, and services, ensuring all service agreements are adhered to and any issues are promptly addressed. -Serve as the first point of contact for visitors, answering and directing phone calls, and managing the reception area to create a welcoming environment.

Sydney, New South Wales, Australia

-Monitor service to ensure it meets or exceeds client expectations, and procedures. -Manage a portfolio of client accounts, ensuring each receives personalised attention and support.-Analyse data to identify trends, areas for improvement, and opportunities for upselling additional services. -Address and resolve client issues or complaints in a professional and timely manner. Implement solutions to prevent recurring issues and improve overall service delivery. -Share client feedback with relevant teams to drive product or service improvements. -Build and maintain strong relationships with clients, understanding their needs and expectations. --Organise bridal and corporate events.-Social Media and Promotions. Achievements-Reduced average resolution time for client complaints from 48 hours to 24 hours, enhancing client trust and satisfaction.-Successfully coordinated over 30 events, receiving commendations from clients for exceptional attention to detail and execution.-Consistently achieved a 90% client satisfaction rating by implementing regular service quality assessments and feedback mechanisms.

Sydney, New South Wales, Australia

-Interacted with approximately 30 clients daily and provided exceptional customer service by proactively addressing customer concerns, building strong relationships and personalising services by remembering customer preferences. -Managed store operations with adaptability and excellent time management, appointment scheduling with Square Point of Sale System, and accommodating last-minute cancellation and wait-list clients. Conducted diligent phone and email follow-ups to address client requests promptly and ensure satisfaction with services provided.

Argentina

“First point of contact for visitors and clients, supporting daily operations by providing administrative assistance to ensure efficient workflow and exceptional customer service”. -First point of contact for visitors and clients. -Scheduled appointments maintaining detailed records of customer appointments, services provided, and payments received using the shop's scheduling and billing software. -Prepared invoices, quotes, and receipts for customers, ensuring accuracy and completeness of financial transactions using Xero. -Maintained inventory of detailing supplies and equipment, placing orders for restocking as needed, and tracking inventory levels.

Buenos Aires Province, Argentina

Personalised instruction and guidance to primary and secondary school students of varying ages and proficiency levels, helping them develop in reading, writing, speaking, and comprehension of the English language.-Tailored individual lesson plans to meet the individual learning needs and goals of each student, whether they were seeking assistance with grammar, vocabulary, pronunciation, or exam preparation.-Created dynamic and interactive learning experiences that fostered student engagement and promote active participation in the learning process.-Incorporated cultural elements into lessons to help students gain a deeper understanding of the English language within its cultural context. Explored literature, media, and real-life scenarios to broaden students' cultural awareness and appreciation. -Regularly assessed student progress through assignments, quizzes, and informal assessments. Tracking individual performance and identifying areas for improvement.

Bachelor Of Business Marketing, Human Resources Management/Personnel Administration, General

Bachelor Of Business Administration - Bba, Marketing