Project Lead(Client- Tata Tele Services Ltd.) • Leading 3 teams at different geographic locations (Mumbai, Pune & Noida).• Performing, planning and supporting vendor teams during Planned Events;• Performing UAT with Development Team for integration of new devices and CRs in system;• Managing and leading 2 Data Centers located in two geographic locations. • Automating various manual tasks by writing shell, expect & batch scripts;• Ensuring SLA/KPI compliance by team across all the processes.• Ensuring Business Continuity with proper DR setup for all the applications.• Maintaining skill-set of the teams according to the ideal scenario.• Preparing, presenting & discussing weekly, monthly and quarterly project report with Client.

Team Member (Client- Tata Tele Services Ltd.)• Administrated Applications: NetExpert (FMS) & BMC Remedy;• Maintained the servers and network of OSS CNMS;• Maintained Database and wrote queries to get the data in different hierarchy levels for various reports;• Debugged and solved the issues which users faced during their daily work;• Escalated various issues to concerned teams like vendor, circle, planning and implementation, configuration and development;• Automated various manual tasks by writing shell, expect & batch scripts;

•Designed, implemented and tested Intranet software;•Created IDs according to the user requirements;•Installed network appliances such a switch & router (wireline & wireless);