Stephen Clark Email & Phone Number

United States

Greene, New York, United States

 Managing the overall client service relationship Managing new product rollout to clients Partnering with Sales Account Managers with assigned national accounts, to “land and expand” with clients. Sales Technical SME for national accounts, using my analytical background to easily analyze, distill, and apply learnings of product/project management Worked directly with service centers on projects and support of national accounts customers. Technical resource for CCM team for CFPM quotes, product issues and training Designed and Implemented Lift Truck Inspection / Audit Process Subject Matter Expert for Field Service and Engineering to resolve product health issues Senior leader for technical and operational systems at Modex and Promat.

Atlanta, Georgia, United States

Operations Director – Service [2/2006 – 1/2011] Effective management of day to day operational including the ability to organize and execute towards future state strategy for Field Service (2 CSRs, 6-8 Team Leaders and 28-34 Technicians) Lead the business with strong operational discipline in every aspect of operations management (650 + customers servicing 1500 + units on contract) Advised and influenced senior leaders and business executives on key business decisions and major change initiatives delivering an average sales growth of 14% each year Achieved Excellence recognition - 8 Years Department of Distinction (100% achievement of Sales and Profit Goals) from Raymond Corporate Profit margin average of 20-21% each year

Atlanta, Georgia, United States

 Manager of Field Service (2 CSR, 6-8 Team Leaders and 28-34 Technicians) Managed 650 + Customers with 1500 + units on contract Average Sales growth of 14% each year 5 Years Department of Distinction (100% achievement of Sales and Profit Goals) 1 Year Department of Merit (100% achievement of Sales or Profit) Profit margin average of 20-21% each year

Atlanta, Georgia, United States

 Managed 15 technicians. (Achieved or exceeded benchmark all four years) Responsible for managing customer base  Responsible for the achievement of the team’s goals and objectives (100% SM completion, 85% Productivity, 96% Achieved Rate, Maintaining 35% profit margin in fixed priced accounts, Customer Satisfaction Levels) Responsible for assigned customers  Responsible for goals and benchmarks (100% SM completion, 85% Productivity, 96% Achieved Rate)