As a dedicated IT professional with over 13 years of experience, I have honed my skills in managing and optimizing IT operations to drive business success. My career journey has equipped me with a strong foundation in overseeing technical teams, implementing innovative solutions, and ensuring the seamless functionality of IT infrastructure.In my current role as an IT Supervisor, I have demonstrated my ability to lead cross-functional teams, manage projects, and align IT initiatives with organizational goals. My strategic approach and hands-on experience have resulted in improved system performance, enhanced cybersecurity measures, and significant cost savings.I am passionate about leveraging technology to solve problems and improve efficiencies. My key strengths include:Leadership and Team Management: Successfully leading teams to achieve project milestones and operational excellence.Strategic Planning: Developing and executing IT strategies that support business objectives and drive growth.Project Management: Managing IT projects from conception to completion, ensuring timely delivery and adherence to budget.Systems and Network Administration: Maintaining robust and secure IT environments to support business operations.Cybersecurity: Implementing comprehensive security protocols to protect sensitive data and mitigate risks.I am now looking to transition into a managerial role where I can further contribute to an organization's success by driving strategic IT initiatives, fostering innovation, and leading high-performing teams.
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It ManagerHesco Engineering Services -
Information Technology SupervisorKuwadico Jan 2022 - Present6Th Of October, Al Jizah, Egypt•Spearheaded the implementation of the CRM system which improved response time by 40% and enhanced customer satisfaction rates.•Directed a team of IT professionals in the daily operations, resulting in a 20% increase in team efficiency and better enhancing overall staff productivity.•Played a crucial role in the planning and execution of a data center movement and network infrastructure upgrade, which enhanced system performance by 15%.•Participated in the roll-out of a global enterprise workflow system, which unified disparate systems across multiple international offices.•Collaborated with cross-functional teams to plan and execute the implementation of a new data center, ensuring high availability and disaster recovery capabilities. -
Senior Information Technology System AdministratorKuwadico Feb 2018 - Jan 20226Th Of October, Al Jizah, Egypt•Oversaw the successful migration of company-wide email services to a cloud-based platform, increasing reliability and reducing server downtime by 20%.•Developed and enforced IT policies and procedures that improved the overall security posture of the company and reduced security incidents.•Initiated a cost-saving strategy by negotiating with software and hardware vendors, saving the company an average of 5~10% annually of budget.•Implemented an IT asset management system resulting in a 30% improvement in asset utilization and a reduction in excess inventory costs.•Produced a centralized monitoring system, proactively identifying performance bottlenecks and resolving them to ensure optimal system performance.
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Information Technology Systems AdminKuwadico Nov 2014 - Jan 20186Th Of October, Al Jizah, Egypt•updating and managing the patching of 130+ end-user equipment, ensuring compliance with the latest OS updates.•Assisted in software installation company-wide, improving system performance and user experience.•Initiated a cost-saving strategy by negotiating with software and hardware vendors, saving the company an average of 5~10% annually of budget.•Managed and maintained IT infrastructure for the Organization, resulting in improved system reliability and reduced downtime.•Provided technical support to end-users, troubleshooting hardware and software issues, and resolving them in a timely manner.•Managed and administered Mail servers, maintaining email services for the organization's users.•Deployed virtualization solutions using VMware and Microsoft Hyper-V, reducing server costs by 40% and improving overall system performance.
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Information Technology System AdministratorResala Charity Organization | جمعية رسالة للأعمال الخيرية Jan 2014 - Nov 2014Al Jizah, Egypt•Conducted second-level support, resolving 90% of cases without escalation for 300+ users.•Administered Active Directory services, managing user accounts, group policies, and access controls for a user base.•Provided technical support to end-users, troubleshooting hardware and software issues and resolving them in a timely manner.•Successfully reduced IT operational expenses by 20% through optimization of software licensing and hardware lifespan. -
Technical Support – System AdministratorItshare Dec 2012 - Jan 2014Nasr City•Upgrade and prepare 120 workstations with the necessary software, resulting in improved workflow.•Collaborated with software development teams to deploy and support custom applications, meeting business requirements and improving productivity.•Diagnosed and repaired network malfunctions including file deletion, failed account entry, slow computer speed, and 3rd party software compatibility issues.•Developed solutions for software/hardware compatibility.•Assisted clients with a diagnosis of software, and hardware issues and concerns. -
Information Technology Technical SupportNile Techno Sep 2011 - Dec 2012•Managed the deployment and maintenance of 50+ company workstations and PCs, ensuring system uptime and compliance with security protocols.•Automated daily backups and system updates for client workstations, improving reliability and reducing manual intervention.•Provided round-the-clock support for critical incidents, ensuring system restoration with minimal business impact.
Ahmed Atef Education Details
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Egyptian AcademyInformation Technology
Frequently Asked Questions about Ahmed Atef
What company does Ahmed Atef work for?
Ahmed Atef works for Hesco Engineering Services
What is Ahmed Atef's role at the current company?
Ahmed Atef's current role is IT Manager.
What schools did Ahmed Atef attend?
Ahmed Atef attended Egyptian Academy.
Who are Ahmed Atef's colleagues?
Ahmed Atef's colleagues are Ashraf Sanhoury, Muhammed Khaldoun Al-Saleh, Joud Tarabishi, Abdo Hosami, Khaled Shannak, Ayman Yousef, Glinda Frangieh.
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Ahmed Atef
Senior Data Analyst @ Tamara | Associate Data Engineer | Fintech | Business Intelligence | People AnalyticsCairo, Egypt2hotmail.com, tamara.co -
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1visa.com -
Ahmed Atef
Aspiring: Cx Manager, Business Development Manager, Loyalty & Partnerships Manager, E-Commerce Manager, Marketing ManagerGiza
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