Ahmed Atef Email & Phone Number

6th Of October, Al Jizah, Egypt

• Spearheaded the implementation of the CRM system which improved response time by 40% and enhanced customer satisfaction rates.
• Directed a team of IT professionals in the daily operations, resulting in a 20% increase in team efficiency and better enhancing overall staff productivity.
• Played a crucial role in the planning and execution of a data center movement and network infrastructure upgrade, which enhanced system performance by 15%.
• Participated in the roll-out of a global enterprise workflow system, which unified disparate systems across multiple international offices.
• Collaborated with cross-functional teams to plan and execute the implementation of a new data center, ensuring high availability and disaster recovery capabilities.

6th Of October, Al Jizah, Egypt

• Oversaw the successful migration of company-wide email services to a cloud-based platform, increasing reliability and reducing server downtime by 20%.
• Developed and enforced IT policies and procedures that improved the overall security posture of the company and reduced security incidents.
• Initiated a cost-saving strategy by negotiating with software and hardware vendors, saving the company an average of 5~10% annually of budget.
• Implemented an IT asset management system resulting in a 30% improvement in asset utilization and a reduction in excess inventory costs.
• Produced a centralized monitoring system, proactively identifying performance bottlenecks and resolving them to ensure optimal system performance.

6th Of October, Al Jizah, Egypt

• updating and managing the patching of 130+ end-user equipment, ensuring compliance with the latest OS updates.
• Assisted in software installation company-wide, improving system performance and user experience.
• Initiated a cost-saving strategy by negotiating with software and hardware vendors, saving the company an average of 5~10% annually of budget.
• Managed and maintained IT infrastructure for the Organization, resulting in improved system reliability and reduced downtime.
• Provided technical support to end-users, troubleshooting hardware and software issues, and resolving them in a timely manner.
• Managed and administered Mail servers, maintaining email services for the organization's users.

Al Jizah, Egypt

• Conducted second-level support, resolving 90% of cases without escalation for 300+ users.
• Administered Active Directory services, managing user accounts, group policies, and access controls for a user base.
• Provided technical support to end-users, troubleshooting hardware and software issues and resolving them in a timely manner.
• Successfully reduced IT operational expenses by 20% through optimization of software licensing and hardware lifespan.

Nasr City

• Upgrade and prepare 120 workstations with the necessary software, resulting in improved workflow.
• Collaborated with software development teams to deploy and support custom applications, meeting business requirements and improving productivity.
• Diagnosed and repaired network malfunctions including file deletion, failed account entry, slow computer speed, and 3rd party software compatibility issues.
• Developed solutions for software/hardware compatibility.
• Assisted clients with a diagnosis of software, and hardware issues and concerns.

• Managed the deployment and maintenance of 50+ company workstations and PCs, ensuring system uptime and compliance with security protocols.
• Automated daily backups and system updates for client workstations, improving reliability and reducing manual intervention.
• Provided round-the-clock support for critical incidents, ensuring system restoration with minimal business impact.