Founder
Current
Oct 2023 - Present
AeroLeads people directory · profile
Alex Barnett Email & Phone Number
Empowering SMB with Enterprise Automation
at
Wise Owl Automation
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Empowering SMB with Enterprise Automation
Location
Austin, Texas Metropolitan Area, United States
Who is Alex Barnett? Overview
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Quick answer
Alex Barnett is listed as Empowering SMB with Enterprise Automation at Wise Owl Automation, based in Austin, Texas Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Alex Barnett.
Alex Barnett previously worked as Founder at Wise Owl Automation and Product Manager, Customer Support at Earnin. Alex Barnett holds Associate'S Degree, General Studies from Mclennan Community College.
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Wise Owl Automation
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Profile bio
About Alex Barnett
Driven professional dedicated to providing an exemplary customer experience at scale. 3+ years specializing in the relationship between process and technology.Experienced with live environments & broadcast events with millions of users at 99.99% SLA, as well as large-scale support organizations (>15k tickets/day).
Current workplace
Alex Barnett's current company
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12 roles
Alex Barnett work experience
A career timeline built from the work history available for this profile.
Product Manager, Customer Support
- Lead design & implementation of in-house customer support portal, integrated with internal CRM, back-end systems, & self-service infrastructure- Migrated Chatbot platform in half the time of previous implementation after vendor acquisition- Coordinated migration of CRM between live-chat and async chat support models- Owned Customer Support tooling.
Jun 2022 - Oct 2023
Cx Tech & Operations Program Manager
- Selected & managed vendors for B2C self-service tooling- Designed and implemented a chatbot in a complex product resulting in a +22% margin per customer contacting support, achieving ROI in under 3 months- Experimented with self-service tooling to improve impact and efficacy, improving self service rate by 50%- Communicated experimentation impact &.
Apr 2021 - Jun 2022
Operations Engineer
- Rebuilt customer support categorization matrix for consumption by Product teams, built team for continuous monitoring, training, and improvement- Implemented feedback loop for insight generation into underlying product friction based on Contact Driver Analysis- Built and refined impact/efficacy tracking dashboards- Ensured scalability, interoperability.
Jan 2020 - Mar 2021
T3 Technical Support
- Analyzed and identified trending issues within support- Generated, implemented, and maintained Standard Operating Procedures to empower front line support- Troubleshot and documented novel issues, escalating to engineering for review- Integrated with product and development teams to facilitate knowledge transfer and feedback between customer service and.
May 2019 - Dec 2019
Operations Support Tier 3
Istreamplanet
- Supported large scale live video encoding with 99.99% SLA and analyzed trends to prevent issues- Designed, codified, documented, and implemented Standard Operating Procedures for incident/outage response- Implemented and administered KANBAN project management within ITIL framework- Coordinated interdepartmental initiatives to consolidate troubleshooting.
Aug 2017 - May 2019
Operations Support (T1-T2)
Istreamplanet
Jan 2015 - Sep 2017
Manager Of Customer Support
Preferred Processing Solutions Llc
- Managed team of 3-8 support representatives in FinTech call center
Dec 2010 - Dec 2014
Waiter
Fuji Japanese Steakhouse
Jan 2012 - Jan 2013
Waiter
Gratziano'S Italian Cuizine
Mar 2011 - Dec 2011
Shift Manager
Holywood Video
Aug 2010 - Dec 2011
Outside Member Services
Mar 2009 - Jul 2010
2 education records
Alex Barnett education
Associate'S Degree, General Studies
High School Diploma
Waco High School
FAQ
Frequently asked questions about Alex Barnett
Quick answers generated from the profile data available on this page.
What company does Alex Barnett work for?
Alex Barnett works for Wise Owl Automation.
What is Alex Barnett's role at Wise Owl Automation?
Alex Barnett is listed as Empowering SMB with Enterprise Automation at Wise Owl Automation.
Where is Alex Barnett based?
Alex Barnett is based in Austin, Texas Metropolitan Area, United States while working with Wise Owl Automation.
What companies has Alex Barnett worked for?
Alex Barnett has worked for Wise Owl Automation, Earnin, Istreamplanet, Preferred Processing Solutions Llc, and Fuji Japanese Steakhouse.
How can I contact Alex Barnett?
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What schools did Alex Barnett attend?
Alex Barnett holds Associate'S Degree, General Studies from Mclennan Community College.
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