Alexis Boswell Email & Phone Number

San Antonio, Texas, United States

Present a professional demeanor and assist all guests promptly and courteously upon request.Process reservations and requests including health spa, golf, restaurant, and travel reservations efficiently.Respond discreetly to inquiries, providing comprehensive information on events, promotions, and directions for the Pearl, hotel, and local area.Maintain up-to-date knowledge of restaurant, spa, and entertainment information to serve guests effectively.Enforce strict privacy and confidentiality standards for Hotel Emma guests.Manage the delivery of requested amenities, floral orders, and special items.Delegate tasks to team.Post charges, credits, and complimentary items to customer profiles accurately.Arrange transportation, restaurant bookings, spa appointments, tours, and other activities for guests.Correspond with all hotel departments efficiently.Monitor calls, update passon, and conduct pre-shift meetings to brief concierge on current events and policies.Generate daily productivity reports and respond to guest emails promptly.Train concierge staff on pre-arrival procedures and provide ongoing coaching and counseling.Schedule stations and breaks for concierge staff via breakboardAddress guest inquiries via email, phone, text, and chat platforms.Implement guest recovery strategies and manage complimentary services.Monitor revenue and maintain vendor relations effectively.Conduct training sessions for new hires and administer disciplinary actions as necessary.

Las Vegas, Nevada, United States

Present a professional demeanor and willingness to assist all guests whenever requestedProcess all reservations and requests, including a health spa, golf, restaurant, and travel reservationsRespond promptly and discreetly to inquiries and provides information for all events, promotions, general information, and directions regarding the casino, hotel, and local metropolitan areaMaintain knowledge of all restaurant, spa, and entertainment information, including menu items and hours of operation to best serve the guestsStrictly enforce the privacy and confidentiality of the Mandalay Bay guestsManage the delivery of requested amenities, floral orders, and other specially requested itemsComplete the shift tasks on a daily basis as delegated and assigned by management. Ensure charges, credits, and complimentary items are posted to customer profiles.Book transportation, restaurants, spa, tours, and other activities for guests, Correspondence with all departments within the hotel, Monitoring call queue and update call log; debrief concierge in daily pre-shift meetings with current events and policies; run reports for daily productivity, respond to guest emails, train concierge for pre-arrival procedures, run refund and credit reports for ticketing system, scheduling stations and breaks for a team of 26, responding to guests’ inquiries via email, phone, and text/chat, Guest recovery and comping

Stockton, California, United States

personal assistant to CEO/CFO, duties include payroll, administrative duties, correspondence, itemizing expenses, scheduling, human resources duties, bookkeeping, and logistics

Las Vegas, Nevada, United States

Assisting and advising customers who may be choosing from a variety of travel options.Making reservations for customers based on their various requirements and budgetary allowances.Checking the availability of accommodation or transportation on the customers’ desired travel dates.Helping plan travel itineraries by suggesting local tourist attractions and places of interest.Processing payments and sending confirmation details to customers.Sorting out any issues that may arise with bookings or reservations.Selling and promoting reservation services. Answering any questions customers might have about the reservation process. Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.Providing support to customers who may need to amend or cancel a reservation.

Stockton, California, United States

Front Desk reception, File management, Office mailings (incoming management and outgoing procedures), Incoming phone line management, clientele organization and file maintenance, form preparation and filing, special projects for lawsuits such assorted trial preparation, bookkeeping/payroll, data input, HR duties, heavy client contact which required empathy and strong listening skills responsible for the office when office manager was not present assisted the Office manager with support on maintaining the office and staff.

Education record

Associate Of Arts - Aa, Arts And Humanities, 3.5