Aditya Desai Email & Phone Number

Melbourne, Victoria, Australia

As a seasoned industry expert, I am dedicated to transforming information into a strategic asset that fuels organizational success. With a proven track record of developing and implementing robust knowledge management frameworks, I specialize in harnessing the power of information to drive innovation, enhance collaboration, and optimize decision-making processes.Key Competencies:📚 Knowledge and Training Strategy: Developing and executing comprehensive knowledge strategies aligned with organizational goals, ensuring the seamless flow of information across teams.🔗 Collaborative Platforms: Implementing cutting-edge collaborative platforms to facilitate knowledge sharing, fostering a culture of continuous learning and improvement.🧠 Content Curation: Expertise in curating and organizing information repositories, ensuring easy access to relevant knowledge for teams across the organization.🚀 Change Management: Successfully leading teams through knowledge management initiatives, driving adoption and ensuring sustainable change within the organization.

Melbourne, Australia

Supporting Clients Build Wealth Via Property.I assist aspiring individuals achieve safe and financially secure future for them and their families through investment in property.I help my clients to reassess their current situation and make the best out of it - whether it is their first home or a portfolio of investments.

Melbourne, Victoria, Australia

Work with business owners and sponsors to develop initiative scope (e.g. opportunity / problem statement, areas of business impacted etc.) and build the initiative canvasAssist in drafting the roadmap or project plan with finalising the requirement after meeting the stakeholdersMeasure the impact of the problem and proposed benefit achieved to assist the business case in priority review meetingLiaise with different stakeholders and make a list of potential impacted areas.Support the Service Improvement Manager to drive the growth of service improvement capability across all roles in the DDSE team and delivering capability uplift for project stakeholders and in the broader University community.Map processes for current state processes and future state proposed changes.Engage with senior stakeholders and advocate for the value of Service Improvement methods, tools and mindset to address complex problems and opportunities.Support the Service Improvement Manager to shape demand and implement appropriate resourcing strategies.

Melbourne, Australia

Executed Initiative based on benefits and work with different stakeholders to bring operations related project to life. Monitor and track benefits for the projectHave successfully overseen offshore contact centre operations for process optimization, to gain maximum productivity and minimized Opex.Worked on grass root level guiding the Contact centre team to analyse customer journey and improve onboarding experience.Work with the products team to improve on process fall outs for seamless customer experience.Continuous projects on improvement for retentions and churn prevention.Identified small wins and implemented strategies to boost results.Reduced churn through analysis of call drivers at different tenures of the customer. Identified trends and design strategies with the department managers and Lead with ideas to enhance team performance and boost sales.Managed projects based on analysis of the program performance and Customer satisfaction, as assigned by the SIT Leads and Department managersDeveloped and implemented process framework in accordance with business needs, compliance and customer retention.

Melbourne, Australia

Planned, supervised and coordinated daily activity for service improvement and operation teams within a 250 seat call centre both on and offshore.Developed and delivered training, workshops, surveys and focus groups to effectively introduce new products or processes.Identified, analysed and executed new and potential process and system improvement opportunities.Identify opportunities for feedback and improvement across the Consumer division.Build relationships with Manila counterparts for effective delegation of Policies and procedures.Mentoring of Team Leaders and Program managers to share the vision and goals set. Travel to Manila for training and development of Manila call centre staff and oversee project implementations.

Diploma Of Finance And Mortgage Broking Management, Banking, Corporate, Finance, And Securities Law

Diploma of Finance and Mortgage Brokering Management

Diploma Of Business, Hospitality Administration/Management

Activities and Societies: Volunteer in event management for charity organisationsWas the class leader for all team projects