Worked in Usage and Revenue Process were we have to generate revenue by targeting the customers based on their Usage and ARPU Daily we need to Analyze and monitor customer data usage and take the report accordingly and then upgrade the customer to a Data plan that meets is Requirement. Addressing customer grievances by reviewing and identifying the root cause of his service issue and forwarding it to service delivery team. Understand and even upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basisAs i have worked for a long period in my previous organization i worked in several process such as Inbound calling,Outbound collection Process,Out bound Sales,Mail Support,Escalation Desk,Nodal Desk and Usage and Revenue Process