Andrew Fessler Email & Phone Number

Dayton, Oh, Us

Dayton, Ohio Area

As a technology solutions provider, the Perigon team works alongside our customers to understand their business objectives and develop solutions that enable these objectives to be met. We identify each customer's unique needs and implement solutions that align with the organization's growth goals.Strategic direction, investment and application of technology is pivotal to any growing organization.Perigon's wholistic approach focuses on ensuring business continuity is maintained. Our team of engineers and technicians work to solve customer complex needs allowing the organization to focus on its core services.

Miamisburg Ohio

The Connor Group is a real estate investment and property management firm with over $1.6 Billion of assets with 14,000 units in 10 markets.One of my accomplishments at The Connor Group was the successful move of the central office into a new $20 Million headquarters. The IT team planned, engineered and implemented $650k of new technology covering security, infrastructure, telephony, datacenter, virtualized cloud in under six months and performed a complete office move in two days.The IT Services department primary purpose is to provide core services (email, VPN, connectivity and helpdesk support to over 300 associates in 45 locations. To improve accountability and measure success, we implemented a ticketing system handling 2,000 requests a month, deployed monitoring of all core business services 24/7, implemented standards on response time to issues based on request criteria, and standardized desktop hardware and software..I oversaw and wrote RFQ and SOW documents for continuing development of multiple business intelligence systems providing metrics to the operations team as well as the CRM system used to track investments over $250 million across all investors, investments in funds, properties and distribution of profits.As the Director of IT, I believe it is critical to plan, communicate, set expectations and follow-up to ensure each team member is on the right path. I accomplish these points by creating a yearly, quarterly and monthly vision plan for the department., meet weekly with each team member in a 1:1 discussing past accomplishments, setting top 5 focus areas for the week and discuss progress towards defined development goals. To ensure the department is in touch as a whole, all associates meet twice a month to share successes/failures, ideas, discuss hot-issues, and review the current and next month focus areas.

Dayton, Ohio Area

Led the technical operations supporting a lyric and social community of 8 million active monthly users from 40 million mobile installs of our social music application . The service generated 40+ million lyric, artwork/images and other reporting requests a month. As the director of operations, I was responsible for the engineering and deployment of solutions that ensured the service was scalable and maintained availability under heavy loads.The core infrastructure was designed on the reliability of HP servers, Cisco network switching, ASA 5540s, and CSS devices handling over 300k active sessions. All inbound requests were handled by a scalable API web farm consisting of 80+ Apache servers with custom health checks to ensure optimum request response times.For caching, a 640GB NoSQL Couchbase (membase/memcache) environment handling 7k ops/second was engineered, this reduced the load on the MySQL environment significantly.The environment used open source solutions for monitoring and software deployment. Nagios for monitoring tied into PagerDuty for on-call rotation, Cacti for trend data capture, Ganglia for in-depth metric analysis, TFTP/PXE for bare metal OS deployment coupled with opensource scripts to deploy software and/or configuration changes to hosts.To ensure work was properly tracked and dispatched, Atlassain Jira was deployed for workflow tracking and task assignments per department, and Atlassain Confluence for documentation.AWS S3 was used for leveraging hadoop processing, and offsite CDN replication. This enabled the company to take advantage of rate structures offered by AWS for rapid log consumption and roll-ups as well as S3 for CDN offloading of traffic from the core datacenter facility. In order to minimize the footprint required at the datacenter and keep costs in check, a multi-node Vmware ESXI cluster with 92 active hosts enabled the decommissioning of 60u of aged equipment.

· Provided direction to the IT department on implementing technological solutions as defined by CIO· Managed the IT Helpdesk supporting 2000 franchise locations; providing technical support for software and hardware issues· Managed the corporate IT support team responsible for corporate applications, servers and infrastructure supporting $45+ million in revenue· Managed Interactive Intelligence VOIP system handing 225k+ calls to the call center during season· Managed multi-node VMware ESX deployment supporting UNIX and Windows environments· Responsible for IT purchases and service agreements, reduced IT expenses by 10% in first year of job function· Generated IT budget with prioritization of needed services and equipment· Evaluated vendor agreements and negotiated contracts to mirror business needs and revenue· Developed migration plan for upgrading Exchange to 2007 and Active-Directory to 2008· Served as project manager for server storage consolidation to EMC SAN solution· Communicated quarterly with department heads of upcoming IT changes with an impact to their teams· Mentored entry level employees to ensure their success with the organization · Was able to identify a critical problem and provide a workable solution under extreme pressure· Responsible for Cisco SIP routing and Sonicwall firewalls· Managed a multi-node Barracuda deployment for A/V, SPAM and archiving of email traffic

• Responsible for operations administration teams supporting backoffice and production services consisting of 1500+ servers located in 15 datacenters across the US. • Responsible for the planning and deployment of 15 datacenters • Managed the purchase and deployment of $2 million in equipment in 6 months. • Directed teams responsible for deploying and supporting 1500 servers in 6 cities over 5 years • Negotiated software and hardware agreements with vendors such as Dell, HP, Level3 and CDW • Negotiated telco and internet agreements with multiple carriers of 4 Gb/s of connectivity • Generate yearly budget and purchase of all division expenses • Provide forecast utilization and future resource needs for executive team to support 12M in revenue.

• Supported 80 employees across two locations with multiple Exchange servers • Implemented a division-wide resource utilization tracking system of IT resources • Installed and maintained HP SAN supporting 33 TB of storage for MSSQL clustered environment • Installed and maintained 80+ Windows 2003 Servers on 32bit and 64bit platforms • Installed and maintained 8 MS:SQL Server databases including two clusters • Installed and maintain Linux-based asset tracking and systems inventory solution • Setup and manage Windows-based webfarm load balanced with front end Linux servers • Support Message Queue processing across multiple agents and Message Queues • Deployed central logging facility for historical rention • Deployed usage trend monitoring of infrastructure and application resources • Manage BSD firewall implementation for GiGe datacenter traffic • Utilize VMWare to host Windows Servers farms supporting billing systems• Maintain network infrastructure consisting (routers, firewalls, switching)• Deployed open-source VOIP phone solution for operations center and remote users; • Implemented corporate Jabber IM solution between multiple offices• Implemented a WIKI for tracking technical documents and changes to processes • Support Active-Directory implementation across three locations • Deployed a central Windows Update server to manage patch deployments

· Responsible for the production systems supporting multiple Fortune 500 companies. · Monitored and increased capacity as needed for hosted email and web platform · Managed the production systems network security utilizing Cisco products · Team leader for the hosted mail platform serving 20,000 email accounts · Trained new employees as needed on the provisioning services for new customers· Responsible for backoffice IT services · Deployed Cisco VPN solution for on-call support team· Developed IT expansion plan for three office build-outs· Implemented multiple DS3s using BGP for redundancy to support production services· Managed 20+ dedicated T1s and frame-relay links providing voice and data services to clients

· Senior member of team providing fee-based technical support to customers· Traveled as needed to client locations to perform on-site support for Novell Groupwise installations· Primary escalation point for resolving complex systems software issues· Systems administrator and senior support engineer for backoffice & production services· Development team member for the design and implementation of new billable services· Deployed email- and web-hosting services for new customer base· Maintained and provisioned 300 dial-in ports· Extremely proficient in utilizing standard escalation procedures throughout the organization Built service delivery platform from two servers to over 120 as customer base grew to over 1200 customers· Planned and implemented datacenter build-out hosting 120+ servers, HVAC, standby diesel generator and UPS systems· Setup and managed DNS/SMTP/POP/Web and file/print servers