Zach Noyes Email & Phone Number

• Responsible for managing and ensuring positive relationships between IT engineers and supported users.
• Function as account manager for smaller managed services clients.
• Oversee customer service development of staff including training and coaching conversations.
• Manage projects related to network upgrades, access control, asset deployment.
• Act as a point of escalation for negative customer service experiences.

• Build, communicate, and support a guiding vision for local work as well as a local and regional growth strategy.
• Develop and maintain a network of local churches (including their leaders and volunteers), child welfare agencies, and community volunteers.
• Identify and build relationships with key partners such as local businesses, other nonprofits (especially those outside our sector), and schools to undergird local work.
• Manage conflict between stakeholders.
• Establish communication methods and channels.
• Host monthly update and training session.

Dayton, Ohio, United States

• Responsible for logistics, event planning and coordination, supply management, andfacility usage of 150,000 sq. ft. campus.
• Oversaw ministry budgets of more than $7,000,000.
• Managed all reservations and event schedules totaling 4,000+ hrs. per month.
• Implemented standard processes for event planning and facility usage.
• Recruited and trained a team to assist with facility management.
• Completed two-year leadership development program designed to give hands-onwork experience with the support of full-time staff.

• Collaborated with Zephoria team on digital marketing projects.
• Performed traffic and keyword analysis to determine client's web opportunities.
• Optimized client's existing web pages and provided content suggestions.
• Wrote blog posts and articles on marketing to Millennials and Gen Z.

Dayton, Ohio Area

• Managed the store's daily operations including sales, marketing, payroll, budgeting, and promotion strategy.
• Set and achieved daily and weekly objectives for sales and controllable expenses.
• Responsible for recruiting, reviewing applicants, conducting interviews, and ongoing training.
• Drove positive change by shifting the store from a product-focused mindset to a customer-centric sales approach to ensure every customer receives the highest level of customer service.

Dayton, Ohio

• Responsible for calling on, demonstrating, and selling a fuel management system.
• Responsible for selling a comprehensive suite of web-based, pre-employment human resource solutions to automotive dealerships nationwide.
• Follow a sales cycle from initial approach to needs discovery to sale and implementation.
• Incorporated the Challenger Model of selling into my sales cycle.
• Assigned territory includes nearly half of the United States.
• Write and send monthly email newsletters to all dealership contacts.

Dayton, Ohio Area

• Made outbound calls to senior management at automotive dealerships for sales, awareness and lead generation campaigns.
• Partnered with and supported field account managers.

Dayton, Ohio Area

• Achieved weekly and monthly sales goals.
• Focused on maximizing positive customer service experiences.
• Trained and mentored a team of 20 employees to capitalize on their strengths.

Cedarville, OH

• Assisted the Associate Director of Admissions in territory management.
• Coached prospective adult and transfer students through the application process.
• Managed communications with applicants via phone, email, and social media.
• Performed competitive research for projects related to the Associate Director’s recruitment territory.

Master'S Degree, Organizational Leadership

Bachelor'S Degree, Marketing

Business, Management, Marketing, And Related Support Services