Anna Hancock Email & Phone Number

Denver, CO, US

Colorado, United States

Denver, Colorado, United States

• Rotational management program gaining a solid understanding of overall hotel operations with a focus on banquet, corporate event and guest experience management for Gaylord Rockies Resort & Convention Center, a.
• Leading and collaborating with teams of up to 150 event planners to seamlessly plan, coordinate, manage and execute large-scale client events with 2K+ attendees.
• Ensuring accuracy and compliance with all food/safety/health regulations, maintaining the brand’s high standards of quality excellence and resulting in high guest satisfaction surveys for overall stay.
• Proven ability to drive efficiency, accuracy and decrease rate of errors by proactively recommending the a new labeling system to facilitate process and help servers more quickly and accurately set up.
• Consistently recognized by senior leadership for proactivity, service and successfully handling delicate guest situations/de-escalations

Bath, Michigan, United States

Handled all opening/closing duties for bar, kitchen and beverage carts. Served alcoholic and non-alcoholic beverages, and prepared food.

• Supported game-day operations for affiliate of the Detroit Tigers with a focus on outdoor facilities for 9K-seat ballpark.
• Supervised parking staff of up to 20 employees, collaborating with teams and parking staff to ensure streamlined, timely opening of the park, while accommodating 1000+ volume of cars.
• Demonstrated excellent leadership, problem-solving and quick thinking in fast-paced, quickly changing situations.

East Lansing, Michigan, United States

Planned, coordinated, and executed events with more than 20 chapters of Greek life on campus working within a strict budget and ensuring the safety of all attendees of events following the university’s risk management policies.

Served as a waitress in private dining, banquets, and weddings and refined understanding of all departments such as operations, maintenance, front office, and housekeeping. Created, pitched and presented family-focused themed nights to drive return rates for existing families.

Grand Rapids, Michigan, United States

Managed all opening and closing duties and built rapport with club members and long-time clientele. Expedited end-to-end event needs, from initial set up and serving to tear down and clean up of all equipment. Prepared and handled food following sanitary regulations and customer preferences.