Amanda Hogue Email & Phone Number

Lynden, Washington, United States

Providing excellent customer service and resolving customer issues.Preparing food and beverage to company standards.Operating POS system.Completing regular training adhering to company policies.Engaging in store maintenance.

The Alexis Hotel

Managed operations of multiple departments including: restaurant, kitchen operations, banquets & catering, and in-room dining.Collaborated with cross-functional hotel teams to align departmental objectives, optimize service standards, and enhance guest experiences.Oversaw budget preparation, profit and loss analysis, and revenue forecasting to drive financial performance.Managed all aspects of purchasing, inventory, and financial reporting, ensuring accuracy and compliance with… Show more Managed operations of multiple departments including: restaurant, kitchen operations, banquets & catering, and in-room dining.Collaborated with cross-functional hotel teams to align departmental objectives, optimize service standards, and enhance guest experiences.Oversaw budget preparation, profit and loss analysis, and revenue forecasting to drive financial performance.Managed all aspects of purchasing, inventory, and financial reporting, ensuring accuracy and compliance with hotel standards.Resolved guest and staff conflicts, demonstrating excellent interpersonal and communication skills.Developed and executed strategic marketing initiatives that increased operational efficiency and profitability.Oversaw hiring and employee development processes including recruitment, interviewing, onboarding, training, coaching and counseling, performance reviews, disciplinary actions and terminations.Handled all compliance-related tasks, including adherence to health regulations and company policies, ensuring a safe and high-standard environment.Responsible for departmental payroll and scheduling. Show less

Outlier Restaurant At The Hotel Monaco

Directed daily operations, including scheduling, payroll, and inventory management to maintain efficient service.Spearheaded policy development and training programs to elevate staff capabilities and ensure compliance with brand standards.Coordinated construction teams and regional management during a significant restaurant remodel, ensuring project alignment with operational goals.Responsible for employee hiring and development including recruitment, onboarding, training, coaching… Show more Directed daily operations, including scheduling, payroll, and inventory management to maintain efficient service.Spearheaded policy development and training programs to elevate staff capabilities and ensure compliance with brand standards.Coordinated construction teams and regional management during a significant restaurant remodel, ensuring project alignment with operational goals.Responsible for employee hiring and development including recruitment, onboarding, training, coaching and counseling, performance reviews, and disciplinary actions.Implemented creative marketing and PR strategies to align with new operational changes. Show less

Pescatore - A Noble House Restaurant

Promoted to department head and acting general manager after management transition 08/2015Recognized as Leader of the Quarter at Noble House annual F&B conference in May 2016Led the hiring and onboarding processes, working closely with HR to recruit and train new team members.Designed and oversaw training programs for managerial and hourly staff, ensuring alignment with organizational standards.Prepared financial reports on revenue forecasting, profit and loss, and budgeting… Show more Promoted to department head and acting general manager after management transition 08/2015Recognized as Leader of the Quarter at Noble House annual F&B conference in May 2016Led the hiring and onboarding processes, working closely with HR to recruit and train new team members.Designed and oversaw training programs for managerial and hourly staff, ensuring alignment with organizational standards.Prepared financial reports on revenue forecasting, profit and loss, and budgeting, presenting data to senior management.Managed purchasing, processed invoices, and maintained record-keeping to ensure fiscal accuracy.Responsible for employee development including coaching and counseling, performance reviews, disciplinary actions and terminations.Served as department timekeeper and responsible for payroll and scheduling.Created department marketing strategies and managed content creation for web channels. Show less

Pescatore- A Kimpton Restaurant | San Francisco

Served as department timekeeper, responsible for scheduling, payroll and labor management.Accountable for inventory and beverage controls and cost.Recruited and trained new employees.Oversaw daily operations.

Hotel Triton- A Kimpton Hotel

Supervised the front office team, overseeing reservations through the Opera Property Management System and ensuring data accuracy.Developed and implemented training programs for front desk staff to align with company policies, contributing to team growth and customer satisfaction.Managed information flow to senior managers, proactively identifying potential issues to maintain smooth operations.

San Francisco

Set up and break down of private and corporate events.Executed buffet and dinner service.Provided excellent customer service.

San Francisco Bay Area

Responsible for hiring and training new employees.Served as department timekeeper, responsible for writing schedules and payroll.Managed purchasing and inventory.Responsible for accurate cash handling procedures.Provided excellent customer service and maintained food and beverage quality.

San Francisco

Customer service | Sales and up-selling | Signing up rewards members | Training new employees | Operating POS system | Receiving new product and merchandising effectively to increase sales

Honolulu, Hi

Kailua, Hi

Making coffee and espresso drinks | Operating POS system | Line cook | Serving food | Food preparation | Opening and closing cafe | Training new employees

Bachelor Of Arts - Ba, Environmental Policy, Land Use Emphasis

Activities and Societies: Awarded outstanding senior for Environmental Policy degree

Graphic Design

Education record

Environmental Policy