Adam Jefferson Email & Phone Number

Greater Toronto Area, Canada

Prospect potential clients for growth.Meet potential clients by growing, maintaining, and leveraging our network.Research and build new customer connections. Set up meetings between client decision-makers. Work with the management team to develop proposals that speak to the client’s current and possible needs, concerns, and objectives.Participate in market analysis. Handle objections by simplifying, highlighting agreements, and working through differences to a positive outcome.Client Retention. Present new products and services and improve existing connections.Arrange and participate in internal and external client debriefs.Work with Arcadia staff to maintain outstanding customer service.Business Development Planning. Identify opportunities for campaigns, services, and distribution channels that will drive an increase in sales.Using knowledge of the market and competitors, identify and develop the company’s unique business proposals and differentiators.Ensure that data is accurately entered and managed within the company’s CRM.Forecast sales targets.Track and report activity on accounts and help to seal agreements to meet these targets.Consistently improve the company’s services by living to its values.

Responsible for managing the Lifestyles Department for our 195 community members as well as all building amenities. • Plan, schedule, implement and evaluate programs, events, trips, activities and social clubs to meet the needs of community members. • Manage department’s annual budget and capital submissions. • Perform wellness, fitness, social and cognitive assessments to develop a holistic lifestyles plan for community members. • Supervise full-time and part-time staff as well as our volunteer program. This requires recruitment strategies, training, scheduling, staff management and payroll submissions. • Liaison with community groups, partners and agencies to increase community outreach opportunities. • Perform Manager on Duty requirements which oversees 6 departments and over 100 team members. • Develop promotional materials including calendars, newsletters, investor reports and social media postings. • Team lead for community council committees. • Implement innovative programming • Ensure all government regulations and policies are followed, including health and safety requirements.

Centralized 17 facilities within the Recreation Departments by developing programming and training staff to meet the needs of the department and accomplish the City’s strategic priorities.• Supervised the Fit Kids and Water Safety in-school program. This program reached over 20,000 students annually. • Supervised both full-time and part-time staff. This included recruitment, training, performance management and scheduling. • Developed standard operating policies, procedures and practices.• Conducted short- and long-term financial planning. Supervised annual operating and material budgets.• Developed training tracking tools for over 3,000 full and part-time staff. • Created annual council reports including recommendations, based on benchmarking and research. • Worked closely with customer service and 3-1-1 call centre team to develop customer service standards for over 700 part-time annually. • Developed customer survey reports and dashboards to obtain feedback on programming. • Liaised with Canadian Tire Jumpstart program to provide funding for programs, events and initiatives for youth within the community. • Project Manager for training conferences for over 200 full-time staff within the Recreation Division. Both union and non-union staff. Ensured that staff were trained on provincial standards and legislative procedures and policies, including health and safety.

Provided administration support for adult, adult 55+, aquatics, child & youth, camps, sports and fitness programs across twenty recreation facilities. • Supervised part-time staff and volunteers and oversaw staff training and development initiatives.• Established agreements with external service providers ensuring high quality and within budget.• Utilized CLASS registration, facility bookings, program maintenance and generated reporting on program performance. • Conducted statistical analysis and market penetration research of recreation programs within the City. • Worked closely with over 75 internal staff to provide improvements in program and customer service delivery standards. • Worked with community advisory committees developing a network for optimal programming. This included business events, job fairs and working with RBC to provide free skating programs for local schools across the City of Brampton. • Streamlined training initiatives for City staff. Developed a comprehensive training conference to standardize the training and ensure it met government requirements. • Organized fitness certification courses and workshops. • Completed annual rates and fees council report. • Created program assurance measures to identify how effective programs were including staff performance.

Supervised the daily operations of 3 recreation centers, sports fields, playgrounds, splash pads as well as special events.• Developed, supervised, and implemented tennis lessons, leagues, clinics, and tournaments for over 400 tennis members and citizens within the community.• Recruited, coached and trained over 30 part-time staff including responsibility for payroll and budget. • On-call supervisor for 3 recreation centres that included managing part-time staff, full-time unionized operation staff and volunteers. • Partnered with affiliated minor-sports groups that increased rental revenue and grew programming. • Worked closely with full-time union parks and operations staff. Managed their roles and division of labour to satisfy collective bargaining agreements.