A passionate and determined Operations Manager with extensive experience in distribution centres and the fulfilment sector. Owns expertise in leading and motivating teams, while ensuring processes and procedures run reliably and efficiently. Adopts a consultative leadership approach to ensure specific requirements are met whilst focusing on exceeding their expectations for service and quality. A confident communicator and leader who can engage and work with staff at all levels and takes a flexible and optimistic approach for every new task. Has successfully managed operations and projects, preparing and adhering to budget, deadline and department requirements and has an instinct for identifying efficiency improvements, increasing productivity and overseeing change management projects.