• Administering and maintaining the company’s network infrastructure, ensuring seamless communication across departments and improving network uptime by 20%.• Implementing and monitoring advanced network security protocols, including firewalls and VPNs, reducing unauthorized access incidents by 30%.• Configuring, optimizing, and integrating networks on specialized IoT machines, including Spartanics diecutters, Polymag sheet cleaners, envelope handlers, and industrial printers, improving operational and output efficiency.• Diagnosing and resolving complex network connectivity issues, reducing system downtime by 25% andenhancing overall productivity.• Conducting regular network performance monitoring and traffic analysis, identifying and mitigating bottlenecks to boost network performance by 20%.• Coordinating system updates, patches, and hardware upgrades, maintaining security compliance and reducing vulnerabilities by 18%.• Collaborating with IT teams and external vendors to support network expansions and upgrades, aligning infrastructure with business requirements and improving scalability by 10%.

• Provided first-level technical support to over 150 students, faculty, and staff, resolving hardware, software, and network issues, achieving a 95% satisfaction rate.• Diagnosed and resolved technical issues across various operating systems and applications, reducing user downtime by 30%.• Managed and prioritized 40+ helpdesk tickets weekly, ensuring timely resolution and enhancing ticket closure rates by 20%.• Assisted with system updates and software installations, maintaining a secure and up-to-date IT infrastructure with zero security breaches.• Contributed to the creation of a comprehensive IT knowledge base, reducing recurring helpdesk inquiries by 15%.• Delivered training to new users on software applications, improving staff and student productivity by 10%.

•Configured and deployed network devices (routers, switches, and wireless access points) across factory and retail systems, enhancing connectivity and reducing network-related disruptions by 15%.•Optimized network traffic by identifying bottlenecks, resulting in a 20% improvement in network speed and responsiveness for both factory operations and retail transactions.•Diagnosed and resolved complex connectivity issues related to hardware and software, achieving a 95% issue resolution rate within 24 hours and minimizing operational downtime.•Supported network security protocols, including the implementation of VLANs and firewalls, effectively preventing unauthorized access and reducing potential security threats by 10%.•Managed and documented network upgrades and maintenance schedules, ensuring that all systems were updated and secure, leading to a 30% reduction in maintenance-related incidents.

•Delivered technical support and training to hotel staff, troubleshooting hardware and software issues to maximize productivity and reduce downtime.•Configured and maintained hotel LAN/WAN networks, ensuring reliable connectivity for guests and operational efficiency.•Managed server performance, including regular updates, patches, and backups to maintain system stability.•Delivered technical support to staff and guests, promptly resolving hardware and software issues to minimize downtime and enhance operational efficiency in the hospitality business.•Implemented cybersecurity protocols to protect sensitive guest and hotel data through firewalls, antivirus, and access controls.•Collaborated with internal teams and external vendors to support network upgrades, ensuring alignment with business requirements and security compliance.

•Assisted in the installation and configuration of network hardware, including routers, switches, and firewalls, ensuring seamless connectivity across campus, and improving network uptime by 15%.•Provided on-site troubleshooting and technical support for network-related issues, resolving hardware and software faults promptly, reducing network downtime by 20%.• Performed routine maintenance and repairs on network devices, enhancing overall network reliability and reducing system failures by 10%.• Monitored network performance, identified performance bottlenecks, and implemented solutions that improved system efficiency by 25%.•Supported network expansion projects by installing and upgrading network equipment, increasing network capacity and coverage by 30%.•Maintained accurate documentation of network configurations, maintenance logs, and repair activities, improving team response time and troubleshooting efficiency by 15%. Designed system configurations, specifying components, and addressing compatibility challenges for seamless integration.

•Monitored network performance and assisted in identifying and resolving connectivity issues to ensure reliable access for users.•Supported troubleshooting efforts across LAN/WAN networks, resolving user access and connectivity problems promptly.•Assisted in configuring and setting up network devices, including routers, switches, and access points, for optimal coverage and functionality.•Maintained accurate documentation of network configurations, updates, and troubleshooting procedures to support team knowledge-sharing.•Provided technical support to students, faculty, and staff, addressing network-related inquiries and enhancing user satisfaction.