Alan Davies Email & Phone Number

2021 May - PresentArea Sales ManagerAquabion2019 May - December 2020 Area Sales ManagerResideo2018 December - May 2019Inside Sales ExecutiveResideo2018 September - November 2018Channel Account Manager at Electronic Frontier Ltd2015 – June 2018 Systems Administrator – Windows & UNIXCenturyLinkAccountable for all platform support for CenturyLink managed hosting customers for over 50 data centers across the ITIL framework of Incident, Request, Change and Problem management. Acting as a technical lead as well as managing and motivating my peers globally. Creating and troubleshooting Incidents triggered by CenturyLink monitoring software. Performing change management for software and hardware replacements/ upgrades/ downgrades. Managing and maintaining the CenturyLink knowledgebase Part of the transition team migrating the System Administrator role to new offshore team. Providing automation ideas, then pushing through to resolution. Produced a System administrator guide used by team members & globally. Working with strict SLA’s under high pressure, where communication & problem solving is essential. SC ClearedLeadership Responsibilities Provide leadership for the team globally. Responsible for day to day organisation & strategy.  Queue reduction Project Manager. Identifying & resolving skill gaps globally.

Listed skills include Customer Service, Microsoft Office, Microsoft Excel, Management, and 30 others.

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  Easthampstead Park School