Technical Lead
Current Lead the SDG team and provide them with assistance with any outstanding issues they have with resolving tickets. Prepared Monthly deck to showcase team performance and shared with the client. Set up an on-call calendar every month and share that with the client. Delegated Work and assignments to team members. Collaborated with the team to identify and fix technical problems. Created end goals for the team. Conducted audits to identify areas of improvement. Evaluated team efforts and performances. Implemented changes to streamline operations. Created service goals.