Amanda Sheehy Email & Phone Number

Karana Downs, QLD, AU

Brisbane, Australia

Manage the human resource requirements of the workforce including ensuring appropriate qualifications and competencies, credentialing, skills and experience to provide competent external assessments of organisations in relation to all standards and productsManage the training requirements of the workforce in all sectors to ensure they are supported to.

Upper Mount Gravatt, Queensland, Australia

Onsite consultant offering temporary recruitment solutions for a major logistics company

Brisbane, Australia

Account manager within the blue collar team providing customer service and quality solutions for staffing across a range of clients within various blue collar spaces.Managing a desk billing $8k per week. Screening, interviewing, reference checking, and D + A screening. Ensuring quality service with regular site visits with my portfolio and conducting.

Brisbane, Australia

Responsible for reviewing existing member's level of cover and advising on a product that would best suit their needs. I am responsible for up-selling or review and re-selling Bupa's range of products via inbound and outbound phone and email contact. My role focuses on always providing quality service and ensuring customers are offered solutions and.

Kolkata Area, India

- Kolkata International Women's Club committee member. - KIWC Charities Committee member raising money for small NGOs and charities or those with limited funding through event management and fundraising appeals

East Tamaki

• Managed a portfolio of 30 accounts across the greater South Auckland region, ensuring regular weekly and fortnightly visits to all clients and staff.
• Met with an average of 20 clients per week consistently to ensure customer satisfaction was maintained and developed.
• Contacted 10 new and existing customers per week to discuss new products and services.
• Met all customer call guidelines including service levels, handle time and productivity.
• Investigated and resolved… Show more
• Investigated and resolved customer inquiries and complaints in an empathetic manner.

Auckland, New Zealand

• Facilitated inter-departmental communication to effectively provide customer support.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Updated customer orders from start to finish in an accurate and timely manner.
• Fostered an environment that encouraged continual process improvements.
• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
• Maintained… Show more

Auckland, New Zealand

• Moved into this position after being on maternity leave with my 2nd child
• Spearheaded expansion and development initiatives in South Auckland
• Negotiated prices, terms of sales and service agreements.
• Quoted prices, credit terms and other bid specifications.
• Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
• Researched clients' business issues and goals to offer appropriate solutions.

Auckland, New Zealand

• Recruited to this role whilst on maternity leave
• Produced monthly reports using advanced Excel spreadsheet functions.
• Entered numerical data into databases in a timely and accurate manner.
• Monitored and analysed all media data trends.
• Created and maintained precise and accurate models, charts and reports.
• Consolidated data and materials for key leadership meetings.

Auckland, New Zealand

• Supervised a sales force of 32 sales CSRs and 2 sales supervisors.
• Exceeded annual sales target by 50% in my first 12 months.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Fostered an environment that encouraged continual process improvements.
• Devised and published metrics to measure the organization's success in delivering world-class customer service.
• Maintained up-to-date knowledge of product and… Show more

Auckland, New Zealand

• Successfully improved new employee participation in the training room through integration of creative role- playing exercises.
• Enforced the Buddy System mentoring program between new recruits and experiences CSRs and sales CSRs, increasing development and enthusiasm.
• Established clear objectives for all lessons, units and projects.
• Adapted teaching methods and materials to meet students' varying needs.
• Employed a broad range of instructional techniques to retain… Show more
• Employed a broad range of instructional techniques to retain student interest and maximize learning.

Masters, Cybersecurity

Masters, Geology, Hons

Diploma, Science - Geology

Bachelor Of Arts (B.A.)