Amy Siu Email & Phone Number

London, England, United Kingdom

• Chased customers ahead of payment deadlines, ensuring balanced accounts within agreed invoice timeframes.
• Documented customer payments and credit queries precisely, maintaining accurate and up-to-date accounts.
• Updated customer accounts and processed payments.
• Maintained regular email and telephone contact with customers to appropriately manage overdue account payments.
• Handled telephone credit collections promptly and professionally, quickly resolving account issues.
• Received and resolved customer queries efficiently, enabling timely invoice processing and payment.

London, United Kingdom

• Allocating daily BACs and cheques against payments received
• Handling high volume of customer queries within a given timeframe
• Chasing any overdue debt on domestic and business database
• Processing outstanding credits to both live and terminated accounts
• Direct debit adequacy requests are emailed to the customer on a weekly basis
• Liaising with other departments such as Billing and Siteworks

Croydon, United Kingdom

• Efficiently communicating weekly generated figures with the financial director and line managers
• Managing the franchise runs by processing and posting payroll journals
• Cross referencing and ensuring correct account reconciliation with the trial balance
• Resolving and communicating franchise queries to the corresponding branches
• Assisting and covering the Senior Accounts Assistant with branches prechecks prior to weekly invoice run and posting onto Access Dimensions
• Monthly accounts reconciliation for specific customers from Webroster to Access Dimensions

• Chasing and escalating any major customer debt to management for resolution
• Meetings with the sales ledger manager for updates concerning overdue accounts flagged
• Preparing monthly statements to all clients together with dunning letters for long overdue accounts
• Responding and liaising with branches for queries raised
• Posting and emailing weekly invoices to respective customers
• Utilising Equifax for credit checks on new potential customers

Croydon, United Kingdom

• Allocating the BACs and cheques received
• Processing card payments for customers upon their request
• Providing relevant query documents to the credit control manager prior to review
• Chasing remittances for unallocated payments
• Ensuring accurate information is provided by the branch when setting up new customers
• Small difference write-off prior to monthly statements being sent