Amy Siu Email & Phone Number

London, England, United Kingdom

•Chased customers ahead of payment deadlines, ensuring balanced accounts within agreed invoice timeframes.•Documented customer payments and credit queries precisely, maintaining accurate and up-to-date accounts.•Updated customer accounts and processed payments.•Maintained regular email and telephone contact with customers to appropriately manage overdue account payments.•Handled telephone credit collections promptly and professionally, quickly resolving account issues.•Received and resolved customer queries efficiently, enabling timely invoice processing and payment.•Streamlined credit control processes, improving efficiency and reducing time to collect debts.•Prepared statements and reports for accountant to provide information of financial position and performance, maintaining healthy cash flow.•Processed payments and adjusted accounts accordingly, maintaining precise financial records.

London, United Kingdom

• Allocating daily BACs and cheques against payments received • Handling high volume of customer queries within a given timeframe • Chasing any overdue debt on domestic and business database • Processing outstanding credits to both live and terminated accounts • Direct debit adequacy requests are emailed to the customer on a weekly basis• Liaising with other departments such as Billing and Siteworks • Assisting customer’s eligibility with the “Warm Home Discount Scheme” • Maintaining accurate details on all communications handled

Croydon, United Kingdom

• Efficiently communicating weekly generated figures with the financial director and line managers • Managing the franchise runs by processing and posting payroll journals • Cross referencing and ensuring correct account reconciliation with the trial balance• Resolving and communicating franchise queries to the corresponding branches• Assisting and covering the Senior Accounts Assistant with branches prechecks prior to weekly invoice run and posting onto Access Dimensions • Monthly accounts reconciliation for specific customers from Webroster to Access Dimensions

• Chasing and escalating any major customer debt to management for resolution • Meetings with the sales ledger manager for updates concerning overdue accounts flagged • Preparing monthly statements to all clients together with dunning letters for long overdue accounts • Responding and liaising with branches for queries raised • Posting and emailing weekly invoices to respective customers • Utilising Equifax for credit checks on new potential customers

Croydon, United Kingdom

• Allocating the BACs and cheques received• Processing card payments for customers upon their request• Providing relevant query documents to the credit control manager prior to review• Chasing remittances for unallocated payments• Ensuring accurate information is provided by the branch when setting up new customers• Small difference write-off prior to monthly statements being sent