Alicia Surovec, Mba Email & Phone Number

Scottsdale, AZ, US

• Successfully integrated multiple teams into one department focusing on function and synergy
• Led a team of leaders and a team of analysts focused on custody, asset servicing, and transfers on and off platform
• Managed all process goals and metrics for corporate actions, income, trading, mutual fund processing, pricing, security maintenance, transfers on and off platform and allocation
• Maintained quality of service and customer service standards, analyzed and quickly resolved customer experience issues and drove improvements
• Participated in, wrote requirements for, completed discovery, definition, testing, and represented all custody and transfer functions for the firm in trust accounting system replacement

Phoenix

• Acted as the Custody expert for all Asset Servicing, Trading, Security Master, and Income processes for the trust custodial system replacement within a company wide strategic project
• Coached, developed, managed, energized, and inspired a team of individuals
• Mentored and supported team leaders within the organization
• Executed on an aggressive people agenda to increase employee engagement and accelerate the pace of employee development
• Proactively reviewed, challenged and improved processes and procedures and identified solutions to improve client experience, efficiency and reduce risk
• Delivered timely execution on all Custody Operations strategic and team initiatives

Phoenix, Arizona, United States

• Coached, developed and trained associates to drive deep knowledge and expertise across all Custody Operations activity
• Worked closely with key vendors to identify, resolve and improve issues
• Daily tracked of workflow metrics and monthly preparation of key volume and performance measures for leadership team
• Ensured immediate and accurate resolution of all reconciliation outages resulting from trading, income, and corporate actions, transfers, cost basis, income, and pricing
• Managed root cause identification, resolution, and improvement implementation
• Participated in firm wide strategic projects and completed leadership courses and training

Phoenix, Arizona, United States

• Owned and maintained procedure documentation, implementation, training, updates, and knowledge sharing
• Helped to maintain accuracy and focused on process improvements while driving key changes, keeping in mind the objectives of controls, capacity, cost, and client focus
• Managed daily workflow and schedules to ensure sufficient coverage and service level agreements were met
• Coached others to enhance performance and understanding and engaged with the team to foster a positive environment and uplift morale
• Effectively executed, assisted, and supported the team with problem solving, resolution, and troubleshooting
• Subject matter expert in several advanced critical work types such as incoming transfers, cost basis, mutual fund trading, income, and accruals

Phoenix, Arizona, United States

• Resolved complex customer facing outages and displayed critical thinking
• Performed reviews, audits, and controls, as well as signoffs to reduce risk
• Accurately processed all income payments including dividends, interest, and principal paydowns
• Performed timely, accurate, and consistent processing of security set up and maintenance
• Processed trade files from multiple managers and ensured accurate posting of all trades to trust accounting system
• Facilitated trade execution of mutual fund orders through trading tools and direct trade order communication to fund companies

Phoenix, Arizona, United States

• Reviewed, reconciled, and applied cost basis to, trade, and allocate in-kind assets received
• Accurately processed all transaction and data imports from vendors, business partners, and external managers
• Ensured immediate action, research, and troubleshoot all reconciliation outages resulting from transfers, trading, income, and corporate actions, as well as execute a solution
• Performed audits and controls for the data and valuation integrity of all security information
• Worked effectively as a team member as well as independently

Phoenix, Arizona Area

• Served under contract to AssetMark Trust
• Reviewed, gathered data, analyzed, and took action on incoming money movements and transfers of assets
• Analyzed cost basis data and applied cost basis to incoming transfers
• Processed trust accounting tasks on numerous financial and custodial systems
• Performed a variety of audits and secondary reviews to ensure accuracy

• Served as a mentor to underclassman as they underwent the transition of discovering how to be successful in college and discovered their developing identity.
• Served as a receptionist answering phones, transferring calls, making copies, sorting mail, assisting residents, and answering questions.

• Lead Teaching Assistant for multiple professors within the business department
• Graded all Personal Money Management Papers and Assignments, PC Database Assignments, PC Spreadsheets, and PC Operating System Papers and Assignments
• Assisted with office organization and implemented process innovations to improve efficiency in grading and course organization. Also conceived and implemented process improvements for business department clubs.

• Private and Group Tutor for Microeconomics, Macroeconomics, and Cost Accounting
• Improved student performance in class through customized tutoring approach for each student

Master Of Business Administration - Mba

Bachelor'S Of Science, Business Administration And Management, General

Associate Of Science (A.S.), Health Science

Associate Of Science (A.S.), Music Performance, Voice