Alessandro Tenaglia Email & Phone Number

Remote

Fort Myers, Florida Area

Fort Myers, Florida

Medford, Massachusetts

• Analyze, reconcile, audit, and process invoices for billing accuracy.
• Collaborate with accounts payable, finance, networking system and IT divisions to address and resolve technical concerns related as well as to improve functionality of existing systems and processes.
• Evaluate contracts to ensure invoicing is in compliance with appropriate guidelines, and regulations.
• Maintain procedures on all functions being performed when there were no previous written procedures.
• Resolve complex billing issues in a timely manner to maintain customer satisfaction.

Medford, Massachusetts

• Research claim issues using OneRoad, Salesforce, and VIPS software programs to consistently meet and exceed established production and quality standards.
• Train coworkers on new accounts and software, as well as serve as a point of contact for any and all questions related to claims processing.
• Communicate daily with insurance agents, account managers, service providers, and customers.
• Review client invoices and determine whether to accept or reject payment on claims prior to processing.
• Authorize stop pay and re-issue of checks to service providers.

Greater Boston Area

• Assisted in establishing, managing, and maintaining accurate store product inventory levels through analyzing consumer purchasing trends.
• Managed product and events advertising with local newspapers and in store presentations.
• Maintained all electronic equipment within the store: computers, video cameras and cash registers.
• Trained all new hires on various job functions.

Greater Boston Area

• Managed mutual fund accounts based on customer requests.
• Adhered to legal requirements and utilized product knowledge to facilitate financial and nonfinancial transactions in a complete, accurate, and timely manner.
• Participated in 6 weeks of new hire and ongoing training, as well as weekly mentoring sessions with the management team.