Ad Serota Email & Phone Number

Cambridge, Gb

Cambridge, Gb

London, England, United Kingdom

👍 Identified, commercialised, and launched new product capability within secure browsing & LLM technology.👍 Supported the UK OSINT specialist team client-side with systems integrations, data exploitation, and automation.👍 Led global strategy, implementation, and communication for public & commercial data providers.👍 Kick-started company-wide collaboration for discovery POCs and innovation.

United Kingdom

👍 Forged close-working relationships between customers and product team to ensure seamless communication and alignment on project goals.👍 Designed and delivered on-site training for multi-disciplinary teams to enhance their understanding and utilization of our SaaS capability.👍 Produced and led the delivery of bespoke customer use-case workshops, driving innovative tradecraft and fostering a culture of continuous improvement.

London, England, United Kingdom

Cambridgeshire, England, United Kingdom

London, England, United Kingdom

👍 Evaluated and actioned user reports of Twitch policy violations👍 Moderated channels for special events and promoted content👍 Rapid action of sensitive community issues and policy breaches👍 Maintained an expert understanding of Twitch’s policies, site features and internal documentation

Peterborough, England, United Kingdom

London, United Kingdom

👍 Supported SME businesses to develop social strategies to aid revenue growth👍 Increased quote requests by over 50% for a local smart home company through innovative organic Facebook advertising and targeting👍 Provided one-to-one training in person and remotely for multiple businesses to aid with day-to-day queries and social campaign strategies

London, United Kingdom

Supported the Global SMILE (Simplified Marketing Innovation and Logistics Engine) delivery centre; offering technical, scalable and high-level strategic platform led solutions across the entire business👍 Launched Sprinklr’s European CXC (Customer Experience Centre); leading all platform build, training and development for EMEA whilst supporting the global CXC 👍 Developed and executed an innovative social media account-based marketing strategy listening to over 10,000 profiles from 2,500 perspective clients

London, United Kingdom

Provided client support to drive platform adoption, increase successful deployments, conduct training training and drive efficient and best practice platform configuration.👍 Derived business strategies from global clients to ensure optimal service processing and drive user adoption within the Sprinklr platform👍 Identified platform gaps and optimization opportunities; designing custom processes and configuring appropriate solutions👍 Worked with Uber, Lloyds Banking Group and Kimberly Clark globally to provide oversight on additional enablement of the Sprinklr platform deployment in line with current architecture and future business requirements👍 Consulted clients on best practices based on social media end user experience as well as back end tool optimizationSprinklr is the most complete and integrated enterprise social technology in the world, purpose-built for large companies to drive business outcomes and manage customer experiences across all touch points.

London

Provided innovative vision, strategy, and leadership in all areas of Client and Services technology use in planning, development and support. Collaborated with decision makers across all departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of service delivery. 👍 Created & led a new, innovative department specialising in contemporary advanced technologies, tools and pioneering services👍 Secured new business partnerships with tool providers and market-leading technology companies to offer new business and further develop our current services👍 Implemented, developed and customised natural language processing technology to vastly reduce service costs👍 Successfully generated new business via organically developed services such as; in-house built virtual assistants & engagement of telephony led chat apps such as TelegramThe Social Element is a global social media agency providing social media solutions to some of the world’s biggest brands. Formerly known as Emoderation, we are the largest independent agency in our space but we’re also super friendly, flexible, and always prepared to go above and beyond to help our clients achieve more. We also have a rather clever sister company, Polpeo, that provides a unique crisis management platform.

London

Responsible for identifying areas of development and am responsible for customising, building and implementing new systems and processes to improve efficiency.👍 Achieved efficiencies across the business by implementing change using new software & revised processes👍 Implemented a companywide time tracking solution to monitor employee utilisation to improve & elevate employee output👍 Provided regular training for all staff on various tools such as; Tableau, Salesforce and Paprika (accounting software)The Social Element is a global social media agency providing social media solutions to some of the world’s biggest brands. Formerly known as Emoderation, we are the largest independent agency in our space but we’re also super friendly, flexible, and always prepared to go above and beyond to help our clients achieve more. We also have a rather clever sister company, Polpeo, that provides a unique crisis management platform.

London, United Kingdom

Responsible for the management and development of the user interface. Also oversaw the implementation of our reporting systems.👍 Managed the re-development of our bespoke crisis simulator tool with an external development team👍 Responsible for UAT and regression testing for new product releases👍 Ran regular mind mapping and ideas sessions to address new areas of developmentPolpeo creates realistic and interactive social media simulations for brands and their agencies. It simulates any public social media experience or situation, to let you experience the live drama of a crisis or campaign breaking on social media, and rehearse and test your responses in a closed, safe environment.Polpeo uses simulation technology to replicate the behaviour of social networks, microblogs, news sites, forums, blogs and video channels. Simulations are run by a team of trained social media managers who mimic the public response to your crisis or campaign, in real-time, so you can see how the public are responding to your social media management strategy. It is the closest thing possible to managing a real situation unfolding on social media. Simulations can be run for groups between 5 and 100 people.

United Kingdom

👍 Led diversification projects; clearing hedging, logging and delivery of resultant firewood👍 Managed a team of 10 staff on a daily basis👍 Reduced current electricity costs saving £2000 over a period of 24 months👍 Assisted with lambing 1400 welsh mountain and cross ewes👍 Daily tractor feeding and mucking tasks for 50 cattle and 400 indoor ewes

Somerset, Uk

👍 Responsible for promoting the British Bison Association (BBA) through social media👍 Created and now manage the website and social media for the organisation👍 Attended AGM with the BBA committee to discuss future promotion of the association and brand

Soho, London

👍 Assisted with the development of Optical Character Recognition technology-based Carbon Reporting software👍 Integrated Salesforce software; data import/exports, data analysis & data cleansing👍 Managed a team of 4 staff; daily task setting including performance appraisal👍 Produced live visual reports for display on client information screens

London, United Kingdom

👍 Responsible for over 800 utility accounts; precuring, monitoring & analysing👍 Human Resource duties & daily management of a team of 6 staff👍 Attended and led regular meetings with current and prospective clients👍 Prepared Carbon Reduction Commitment evidence packs for government review👍 Diversity of working environments between clients and employer’s office bases to enable training & support provision

London, United Kingdom

👍 Responsible for weekly payment runs👍 Processed employee expenses for all UK staff👍 Project management for researching, developing & implementing new work structures across all UK offices for accounts payable process👍 Trained internal staff on system, software and process updates

Elstree, Hertfordshire

👍 Organised and lead meetings for staff👍 Attended and ran weekly clubs for fifty children👍 Promoted to 'team leader' role in 2004👍 Worked with children with special needs; one to one and in groups👍 Won the Barney Ross award for outstanding commitment and achievement

A-Levels, Geography, Music, Information Technology, Design And Technology

Activities and Societies: Orchestra MemberHalf school colours obtained

Education record