Andrew Chan Email & Phone Number

Toronto, On, Ca

Directed planning and delivery of client facing projects to deploy IBM products across cloud and on-premise environments.Selected accomplishments:• Guided Toronto Hydro in aligning its diverse business units, accelerating project planning and delivering project on time.• Partnered with Project Managers to oversee a multi-million-dollar Enterprise Content Management software migration project for Canadian Intellectual Property Office (CIPO), recommending multiple project change requests (PCR) and generating additional revenue worth $300K+.• Tracked, prepared, and presented project financial forecasts to stakeholders on a weekly basis and closed projects within budget.

Spearheaded software enhancement projects for IBM applications to drive significant improvements in global client engagements.Selected accomplishments:• Integrated eSignature features into email notifications in collaboration with the eSignature team, enhancing compliance and user experience.• Boosted client contact match rates from 85% to 97%+ by coordinating with internal teams and leveraging external resources, such as Dunn & Bradstreet to verify IBM contract holders.

Developed and executed performance testing strategies for company websites to ensure targeted load requirements were met.Selected accomplishments:• Authored comprehensive performance test plans and reports for multiple cloud-based applications, including GDPR and ISSP.• Designed, scripted, and executed performance load tests, using JMETER / Rational Performance Tester for on cloud and on-premise applications, such as GDPR, TD Bank, ISSP, WebIdentity, Scholastics. • Analyzed system utilization, using tools like NewRelic, Sysdig, DB2 snapshot, vmstat, delivering in-depth recommendations for performance optimization to development leads and architects based on load test results.