Client Service Associate focused on building strong client relationships and providing exceptional support. Experienced in problem-solving, team collaboration, and process improvement. Committed to delivering value and contributing to client success.

• Serve as the primary point of contact for all client account management matters. • Worked for enterprise clients in IT, and Manufacturing domains. • Collaborated with on-shore Sales counterparts to secure, retain, and grow accounts. • Proactively addressed client concerns, exceeding expectations, and cultivating long-term partnerships built on trust and exceptional service. • Demonstrated thorough knowledge of client systems and processes for submitting resumes on specific client portals. • Provided regular updates to client MSP/VMO teams/ hiring managers regarding ongoing processes. • Managed and governed the full recruitment lifecycle efficiently, from initial job requisition to candidate on boarding, ensuring timely communication and updates for both client and candidate. • Collaborated with delivery teams to ensure they understood client needs, recruited qualified candidates aligned with those needs, and maintained the quality of resumes submitted. • Tracked key recruitment metrics, and identified areas for improvement to optimize future placements and client satisfaction. • Owned escalations and audits, resolving them within the given timeline. • Ensured asset return to the client and maintained a quality customer experience. • Partnered with the Timesheet team to secure client approval of timecards and avoid revenue loss. • Worked with the Billing team to expedite resolution of rejected/pending invoices and maintain minimum credit on the account. • Oversaw operations to ensure smooth on boarding and timely client deliverables. • Maintained clear communication with stakeholders through timely updates on client accounts.

Collabera is a global digital solutions company providing software engineering solutions for the world's most tech-forward organizations in the areas of engineering, Cloud, and Data/ AI. With its roots serving the engineering needs of the world's most recognized businesses in technology, financial services, telecom, and healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.• Recruit, interview, evaluate, and place highly skilled technical professionals on a contract, contract to hire, or permanent basis across a wide array of technology verticals.• Construct Boolean search strings to expedite focused candidate/client discovery.• Screen and evaluate candidate qualifications against job requirements to determine overall fit.• Successfully review job descriptions and analyze client requirements in order to understand the needs of the hiring manager and technical skills required.• Create strong working relationships with management, peers, and prospective candidates.• Manage and update internal ATS with accuracy and integrity.• Proactively network with user groups and potential talent by maintaining ongoing relationships.• Anticipate business priorities and how business needs will impact staffing plans long-term.• Source active and passive candidates via LinkedIn Recruiter, Monster, Dice, CareerBuilder, ATS (METAL), Internal databases, Employee referrals, Networking, Boolean Search Strings and Redeployment candidates.

• Spearheaded the recruitment process for various roles across diverse Industries, driving successful hiring for major companies pan-India.• Built a robust talent pipeline by leveraging a multi-channel sourcing strategy, including online platforms, professional networks, and employee referrals. • Delivered exceptional candidate experiences through clear communication, timely updates, and personalized support throughout the recruitment journey. • Partnered strategically with management to understand specific needs and identify ideal candidate profiles, ensuring optimal talent alignment. • Contributed to the team's success by sharing insights, best practices, and participating in knowledge-sharing initiatives.• Identifying areas for improvement in the talent acquisition process and implementing best practices to streamline recruitment efforts.