✓ Customer Care Management: I have successfully managed customer care operations, overseeing a team of advocates and ensuring seamless delivery of services while maintaining high customer satisfaction levels.✓ Coaching and Mentoring: I excel in providing personalized coaching and mentoring to frontline advocates, focusing on enhancing their communication, problem-solving, and conflict resolution skills.✓ Performance Optimization: I continuously analyze performance metrics, identify areas for improvement, and implement strategies to optimize customer care operations, resulting in increased efficiency and productivity.✓ Training and Development: I am experienced in designing and delivering training programs to equip advocates with the necessary knowledge and skills to handle customer inquiries and provide exceptional service.✓ Cross-functional Collaboration: I foster strong working relationships with cross-functional teams, including quality assurance, operations, and training, to ensure alignment and drive continuous improvement initiatives.

Aligned client demands with established objectives, demand patterns and essential requirementsEfficient handling of escalations from both client and customer perspectivesMaintained regular interaction with clients to confirm the satisfaction oftheir needs

Analyzing activities to ensure resources are used efficiently and aking a technical concept from Technical advisors and guiding team to make it easier to understand and help customer.Collaborated with Tier-3 teams during triage and operational meetings to elevate technical and customer experiences.

Delivered technical support for complex cases, ensuring prompt and efficient resolution of challenges

Served as a front line advocate delivering exceptional customer service by addressing inquires, resolving issue and ensuring a positive experience

• Assisted in the coordination of sales and operations for medical orthopedic implants ensuring seamless supply and efficient service to meet client-specific needs• Streamlined order processing, inventory management and delivery scheduling• Monitored stock levels and worked with suppliers to maintain optimal inventory for medical implant distribution.• Played a key role in improving operational workflows and enhancing the overall client experience.