Aakash R Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

With a wealth of experience in the field of technical support, I have developed strong competencies in troubleshooting, problem resolution, and providing outstanding customer service. My responsibilities include diagnosing and addressing a diverse array of technical issues.Key Responsibilities:• Deliver expert assistance for both hardware and software challenges, whether remotely or on-site.• Identify technical issues and implement timely and effective solutions.• Work collaboratively with cross-functional teams to tackle intricate technical problems.• Educate and assist end-users to improve their understanding and use of technology.Achievements:• Achieved a reduction in average resolution time by 20% through enhancements in processes and effective troubleshooting techniques.• Improved user satisfaction ratings by 30% through proactive support measures and clear communication.

Chennai, Tamil Nadu, India

• Assisted in planning and executing digital marketing campaigns across social media, email, and content platforms.• Analyzed campaign performance using tools like Google Analytics and social media insights, and made data-driven recommendations.• Conducted keyword research and performed on-page SEO optimizations to improve search engine rankings.Achievements:• Improved organic search traffic by 25% through effective keyword optimization and technical SEO improvements.• Worked on a webpage titled "XRP Price Prediction," which maintained a 2nd position ranking on the SERP for four consecutive weeks.