• Managing a team of 12 associates performance effectively to achieve our business goals.• Assisting Supervisors to coordinate work activities to ensure production, quality assurance and turn-around time standards are being met.• Working with Supervisors, SDM and DGM to ensure that service level agreements are met always.• Working with the management team to implement new work procedures or policies.• Handling escalated client concerns & creating RCA as per the requirements.• Creating WBR, MBR & QBR for as per the client requirements.• Suggest and organize team-building activities.

• Optimizing search & display campaigns for US, UK & AUNZ Clients via Google adwords and working with Salesforce CRM.• Managed team of marketing professionals to ensure the success of marketing campaigns.• Website analysis and selection of relevant keywords with good search volume.• Managed team of marketing professionals to ensure the success of marketing campaigns.

• Implementing, tracking and reporting web-advertising campaigns including PPC, Facebook, Twitter, LinkedIn Ads etc.• Keyword research for Advertising Campaigns as well as negative keywords & placement analysis.• Lead nurturing processes through email, social channels & others tools (Lucky Orange)• Uploading blog content using content management systems (Kentico & Wordpress). • Analysing campaign results and reporting performance to the clients.

• Monitored website SEO health (On & Off Page) & created Meta description & Tags optimization for better result on SERP. • Monitored performance & Issues of websites through Google Analytics & Webmaster tools.• Prepared Internal Linking Improvement & better Navigation plan for the website.• Research and analyze competitor websites and online presence.• Develop and implement link-building strategy.