Aaliyah Simms Email & Phone Number

Birmingham, Gb

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

· Utilise impressive organisational skills to administer CEO's schedule - balance conflicting priorities while managing key meetings and liaising with business partners to foster external relations.· Administer ad-hoc financial controls, including expense management, invoice processing, and financial reporting to ensure accuracy and compliance.· Lead strategic projects and marketing campaigns, conducting market analysis and competitor research.· Engage with Academic… Show more · Utilise impressive organisational skills to administer CEO's schedule - balance conflicting priorities while managing key meetings and liaising with business partners to foster external relations.· Administer ad-hoc financial controls, including expense management, invoice processing, and financial reporting to ensure accuracy and compliance.· Lead strategic projects and marketing campaigns, conducting market analysis and competitor research.· Engage with Academic Registrar on policy creation and committee documentation, focusing on GDPR compliance and secure data management.· Coordinate legal compliance, providing mentorship and managing hiring processes, from drafting job adverts to conducting interviews. Show less

Birmingham, England, United Kingdom

•Project managed telephony system overhaul and streamlined new client onboarding process for academic institutions at Zurich Municipal.•Conducted in-depth research and analysis of current programmes and procedures to identify and mitigate inefficiencies.•Interviewed employees, distilled feedback for Senior Management, informing improvements in cultural and technical practices.•Enhanced efficiency and modernised customer interactions by revamping database entries and IVR systems.

Birmingham, England, United Kingdom

Advocating for the well-being & community needs of 30k+ students at the University of Birmingham- as a Trustee, Director, Elected Representative & NUS Delegate, championing a holistic view of student needs & whilst being able to delegate & signpost effectively when required.Teamwork & Compromise- working alongside 6 other Officer-Elects. Supported cohort through COVID-19, Spiking & Cost of Living crisis. Laid the foundations for University Community food-bank service, “Community… Show more Advocating for the well-being & community needs of 30k+ students at the University of Birmingham- as a Trustee, Director, Elected Representative & NUS Delegate, championing a holistic view of student needs & whilst being able to delegate & signpost effectively when required.Teamwork & Compromise- working alongside 6 other Officer-Elects. Supported cohort through COVID-19, Spiking & Cost of Living crisis. Laid the foundations for University Community food-bank service, “Community Pantry”.Knowledge of complex governance structures within HE & understanding cross-organisational challenges when working collaboratively. Example: Liaising with West Midlands Police, UOB & the Guild of Students enhancing student safety by working on a new lighting & camera project. I have experience liaising with Birmingham City Council, MPs, WMP, SMT, University Vice Chancellor & Pro Vice Chancellors to discuss student concerns.Chaired committees including Welfare and Liberation, HR, Full Time Officer Group & EDI.Experienced Job Shortlister; involved at all stages within the interview process- for both core & student staff. Authorized relevant Financial Decisions as a Director on Companies House 2021-2022Liaised with Community Wardens, WMP & Community Living to keep Selly Oak a safer, happier place & increasing social cohesion with non-student residents.Sat on Academic College Committee for College of Social Sciences providing a student perspective.Completed extensive online training including anti-bribery, workplace harassment & unconscious bias. Assisted in training my successor & involved in training revision sessions. Implemented “Chill-out Room” & protocol at the Guild-owned nightclub with former AEO to minimize student harm. Social Media Literacy to raise awareness of events.Panel member for University Misconduct Committees [including outcomes & sanctions] & an experienced “Friend” for the University conduct process- being able to advocate for fellow students. Show less

Birmingham, England, United Kingdom

In this role my main job was helping Vulnerable and Intimidated witnesses go to court. I did this via a series of phone & video calls, analysing their concerns & using them to tailor support. The legal system can be complex and intimidating for many, so explaining the various processes and outcomes in an easy to understand manner was highly rewarding.• Empathic listener• Meeting clients physically or remotely to ascertain their fears of trial• Adapting my communication based on… Show more In this role my main job was helping Vulnerable and Intimidated witnesses go to court. I did this via a series of phone & video calls, analysing their concerns & using them to tailor support. The legal system can be complex and intimidating for many, so explaining the various processes and outcomes in an easy to understand manner was highly rewarding.• Empathic listener• Meeting clients physically or remotely to ascertain their fears of trial• Adapting my communication based on the client’s tailored needs (minor, disability, age)• Advocating for them in court if distressed• Advocating for their needs to other organisations to ensure their comfort• Being a continuous point of contact and reassurance before trial date• Liaising with Victim Support and Court to ensure special measures if requested (screens, live link)• Explaining the legal process and staff members• Liaising with Safeguarding Organisations such as RSVP• Enhanced DBS Check Show less

Selly Oak, Birmingham, England

Entrusted with various Front-of-House positions such as Hostess [seating tables], Tills, Waitress and Food-runner.Extensive record of positive customer service interactions, proud recipient of Nandoca of the Month.Developed decent de-escalation skills & problem resolution. From singing happy birthday to assisting customers log-in via QR codes during COVID-19, & assisting in packing up leftovers, customer satisfaction was my priority.

Birmingham, England, United Kingdom

I worked at JC's Tex Mex, located in Chamberlain Tower in the Vale Village. As it accepted Meal Plan, similarly to numerous other vendors on University of Birmingham Campus, Customer experience was prioritised to ensure retention & promotion. Customer satisfaction was the area I excelled in most, alongside multi-tasking & working with a small team to ensure quick, nutritious meals were sent out.

Dale End

Consistently worked both day & night shifts at Dale End. Excelled in areas of Customer Service & efficiency of service.

Wichelstowe, Swindon

Trained BaristaTeamwork across counters to assist with bake-off, close-down and ensuring customer satisfaction.