• Interacted with customers across various social media platforms and in person to address inquiries and facilitate sales transactions.• Managed the fulfilment of online and in-person orders, ensuring accurate data entry into the system and coordinating deliveries with external vendors.• Utilized AI technology to authenticate luxury handbags, ensuring product quality and authenticity.• Created engaging Instagram stories using Canva and scheduled social media posts to enhance brand visibility and engagement.• Shadowed the marketing department to gain insights into strategic campaigns and promotional activities.• Uploaded product listings on the company website and various social media platforms

• Managed the opening and closing procedures of the enrichment club, ensuring smooth operations at all times.• Provided exceptional front desk customer service, addressing inquiries and concerns with professionalism and efficiency.• Organized and maintained accurate records of daily invoices, sales, and expenses.• Actively promoted membership and classes, resulting in increased enrollment and revenue.• Managed the planning and execution of birthday parties. Coordinating with vendors ensuring seamless execution of events.• Created and maintained Google Sheets for finance spreadsheets, ensuring accurate and organized financial records.

visibility and attracting new clientele.• Executed social media management strategies to engage followers and promote spa services.• Prepared detailed operations and health & safety reports to ensure compliance and optimal spa operations.• Successfully managed a small team, fostering a collaborative and productive work environment. • Staff appraisals and managed dismissals when necessary, maintaining a fair and supportive work environment.

At the Copthorne hotel I have been able to work under a fast-paced environment and being able to receive full on spa experience. My key duties here are:• provide clients with the best quality treatments• Filing client record cards to adhere to data protection• encouraging them to re-book or even purchase products before they leave• assisting on promotions if there is a quiet day at the spa to boost the booking system• answering phone calls and booking customers in• cash handling• cleaning before a shift and at the end of shift• working alongside the gym/leisure staff to ensure all members are happy • keeping on top of stock levels • promotion for treatments and products.• Assisting head therapist with the Rota • Training new staff members on products and treatment procedures

I previously worked at Amethyst Hair and Beauty salon, located within the college; from here I have gained a lot of experience in many aspects. My main tasks where to;• Providing treatments to the general public within a new salon that opened within a college.• Reception duties (answering the phone, emails, filing, bookings on the computer system, cash handling, banking, end of day).• Organizing supplies and ordering stock for the college students and the salon. • Teaching short sessions on Indian head massage, eyebrow shaping and body massage to different groups of beauty and hairdressing students • Ensuring that the classes where set up, stocked and clean.• Checking if any beauty teachers needed assistance within classes.• Promoting the student’s practical sessions with offers and charity events.• Promotion and advertising of products / treatments for the professional salon.• Taking part in training sessions such as health & safety, data protection and safeguarding