L1 Risk Governance Manager
CurrentLeading a Line 1 Risk Governance team to provide oversight of key frameworks and support to pan-account stakeholders on vulnerable customers, RCA, training & competence and SM&CR.
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@diligenta.co.uk
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Alan Meikle is listed as Governance Manager at Diligenta - a subsidiary of Tata Consultancy Services at Diligenta - a subsidiary of Tata Consultancy Services, a company with 1404 employees, based in Edinburgh, Scotland, United Kingdom. AeroLeads shows a work email signal at diligenta.co.uk and a matched LinkedIn profile for Alan Meikle.
Alan Meikle previously worked as L1 Risk Governance Manager at Diligenta - A Subsidiary Of Tata Consultancy Services and Risk Governance Specialist at Diligenta - A Subsidiary Of Tata Consultancy Services. Alan Meikle holds Ma (Hons), Economics from The University Of Edinburgh.
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I am a dedicated customer service professional with over 20 years of experience in financial services, passionate about inspiring individuals and supporting them to deliver positive outcomes for customers.I have strong relationship management and communication skills with an ability to connect and engage key stakeholders both internal and external to the business. I enjoy using my creativity and initiative to identify issues and provide positive solutions. I am experienced in training design and delivery, motivated by supporting people to develop their skills both at work and through youth organisation volunteering.
Listed skills include Financial Services, Call Centers, Process Improvement, Relationship Management, and 6 others.
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Edinburgh, Scotland, United Kingdom
Leading a Line 1 Risk Governance team to provide oversight of key frameworks and support to pan-account stakeholders on vulnerable customers, RCA, training & competence and SM&CR.
Stirling
Responsible for the redesign, roll out, oversight and maintenance of a Training & Competence Framework for Customer Service employees; including the design and delivery of learning interventions to support employees in attaining competence.Owned and developed our relationships with the Institute of Customer Service and DYW Forth Valley, and evolved our.
Stirling
Worked with L&TD to drive people initiatives including a Customer Service Leader development journey, a bespoke production management course and a T&C Scheme for our Complaints area. Designed and delivered various training courses for a variety of audiences to improve the customer experience.Led the winning team in our Apprentice competition, working with.
Stirling
Designed and developed an online university as a source of learning activity, career progression information and internal communication for 800 customer service colleagues across 3 sites, liaising with senior management teams and Learning & Talent Development to ensure that improving customer service was the driver for people development.
Managed and inspired teams to meet SLAs, develop themselves and challenge the way we work with the customer at the heart of everything we do. Experience of managing teams in voice areas and back office servicing teams.
Stirling
Provided consistently good customer service to financial advisers, pension schemes and third parties; including setting up new business applications, managing relationships with key schemes and dealing with complaints in relation to new business.Achieved Financial Planning Certificate and ICS Communications Award.
Other employees you can reach at diligenta.co.uk. View company contacts for 1404 employees →
James Falconer
Colleague at Diligenta - A Subsidiary Of Tata Consultancy Services
United Kingdom, United Kingdom
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RP
Ricky Pavey
Colleague at Diligenta - A Subsidiary Of Tata Consultancy Services
Leeds, England, United Kingdom, United Kingdom
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MR
Mike- Recruiter
Colleague at Diligenta - A Subsidiary Of Tata Consultancy Services
Ellicott City, Maryland, United States, United States
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MB
Mike Brough
Colleague at Diligenta - A Subsidiary Of Tata Consultancy Services
Falkirk, Scotland, United Kingdom, United Kingdom
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HC
Helen Carr
Colleague at Diligenta - A Subsidiary Of Tata Consultancy Services
Liverpool, England, United Kingdom, United Kingdom
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ER
Emily Reid
Colleague at Diligenta - A Subsidiary Of Tata Consultancy Services
Glasgow, Scotland, United Kingdom, United Kingdom
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NR
Nithin Raj Premalatha
Colleague at Diligenta - A Subsidiary Of Tata Consultancy Services
Edinburgh, Scotland, United Kingdom, United Kingdom
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SJ
Sarah Jukes
Colleague at Diligenta - A Subsidiary Of Tata Consultancy Services
Bristol, England, United Kingdom, United Kingdom
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JB
Jade Barnes
Colleague at Diligenta - A Subsidiary Of Tata Consultancy Services
Telford, England, United Kingdom, United Kingdom
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GS
Grant Stevenson
Colleague at Diligenta - A Subsidiary Of Tata Consultancy Services
Greater Edinburgh Area, United Kingdom
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Quick answers generated from the profile data available on this page.
Alan Meikle works for Diligenta - a subsidiary of Tata Consultancy Services.
Alan Meikle is listed as Governance Manager at Diligenta - a subsidiary of Tata Consultancy Services at Diligenta - a subsidiary of Tata Consultancy Services.
AeroLeads has found 1 work email signal at @diligenta.co.uk for Alan Meikle at Diligenta - a subsidiary of Tata Consultancy Services.
Alan Meikle is based in Edinburgh, Scotland, United Kingdom while working with Diligenta - a subsidiary of Tata Consultancy Services.
Alan Meikle has worked for Diligenta - A Subsidiary Of Tata Consultancy Services, Prudential Uk, and Prudential Assurance.
Alan Meikle's colleagues at Diligenta - a subsidiary of Tata Consultancy Services include James Falconer, Ricky Pavey, Mike- Recruiter, Mike Brough, and Helen Carr.
You can use AeroLeads to view verified contact signals for Alan Meikle at Diligenta - a subsidiary of Tata Consultancy Services, including work email, phone, and LinkedIn data when available.
Alan Meikle holds Ma (Hons), Economics from The University Of Edinburgh.
Alan Meikle is listed with skills including Financial Services, Call Centers, Process Improvement, Relationship Management, Business Analysis, Stakeholder Management, Internal Communications, and Public Speaking.
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