As a Warranty Advisor at Changan City Sales, my role is pivotal in ensuring customer satisfaction and maintaining the integrity of the warranty process. My responsibilities include:1.Customer Interaction and Support: Act as the primary point of contact for customers regarding warranty claims. Provide clear and concise information on warranty coverage, procedures, and status updates.2.Claim Processing: Efficiently handle warranty claims by verifying eligibility, gathering necessary documentation, and submitting claims to the manufacturer. Ensure all claims are processed accurately and in a timely manner.3.Technical Liaison: Work closely with the service department to diagnose issues and confirm whether repairs fall under warranty coverage. Facilitate communication between customers, service technicians, and the manufacturer.4.Record Maintenance: Maintain detailed records of all warranty claims, including customer information, claim details, and resolution status. Ensure compliance with company and manufacturer policies.5.Customer Education: Educate customers about their vehicle's warranty terms and conditions, including what is covered and what is not. Offer guidance on proper vehicle maintenance to help prevent issues that might not be covered by the warranty.6.Problem Resolution: Address and resolve any disputes or concerns related to warranty claims. Strive to provide satisfactory solutions while adhering to company policies and maintaining positive customer relations.7.Reporting and Feedback: Prepare regular reports on warranty claims, trends, and outcomes. Provide feedback to the service and sales teams to help improve product quality and customer service.In this role, I am committed to delivering exceptional service and support to our customers, ensuring a seamless warranty experience, and upholding.

• Responsible of Junior Service advisor under apprenticeship program• Controlling workshop team & leadership in workshop operation• Confirmation for diagnosis & vehicle inspection result with technical support for technician if required• Maintenance quotation preparation & list of parts ordering• Monitor work quality to insure customer satisfaction & meeting their needs• Workshop target in term of revenue & KPIs responsible to achieve business overhaul target• Technical support, technicians utilization & productivity report & development planning• Company used cars & rent units evaluation & inspection for disposal check point• Workshop consumable & expenses management to meet company policy & approved limits• Team evaluation to get points of improvement & training required individually.

Suzuki Motor Pakistan is a leading automotive company, committed to delivering high-quality vehicles, exceptional customer service, and driving innovation in the Pakistani automotive industry.In Advisory, I have performed the following tasks:► Provide customer support and guidance in vehicle maintenance and repairs.► Assisted customers with their automotive service needs, including scheduling appointments, diagnosing vehicle issues, and recommending appropriate repairs or maintenance.► Collaborated with technicians and the parts department to ensure the timely completion of repairs and accurate ordering of necessary parts.► Utilized strong communication skills to explain complex technical information to customers clearly and concisely, helping them understand the necessary repairs or maintenance.► Demonstrated exceptional customer service by addressing customer concerns and inquiries, ensuring a positive experience throughout the service process.► Developed a strong understanding of automotive systems and industry standards, allowing for accurate diagnosis and recommendations for vehicle maintenance and repairs.ACHIEVEMENTS1) Successfully handled a high volume of customer inquiries and concerns, providing exceptional service and ensuring customer satisfaction.2) Consistently exceeded sales targets by effectively upselling maintenance and repair services to customers, increasing revenue for the dealership.3) Implemented streamlined processes for scheduling appointments and managing service requests, resulting in improved efficiency and reduced waiting times for customers.4) Received positive feedback from customers for my professionalism, knowledge, and ability to effectively communicate.