Aaron P. Email & Phone Number

Remote

• Optimized web content for SEO and readability
• Created custom content for clients and reviewed content for accuracy and consistency
• Delivered content consistently within deadlines
• Managed client relationships and content assignments

Michigan, United States

- Initial contact with prospective members, cold call contact info provided by partner companies - Walk members through onboarding step by step and troubleshoot any issues with their technology- Support of all member accounts personally onboarded to ensure understanding of the program and app for their first week- Follow up and troubleshoot any member that.

Holland, Michigan, United States

• Process all guest check-ins and check-outs with PMS, a resort management software
• Responsible for meeting all corporate standards and communication of resort services.
• Develop employee SOPs for all hiring, training, coaching, et al, no onsite HR, responsible for all employee documentation.
• Consistently ensure all detail-oriented work is accurate and done in a timely manner
• Conflict resolution for staff and guests
• Scheduling all shifts based on occupancy reports and projections

Avon, Colorado, United States

• Process all guest check-ins and check-outs with Opera and RCC resort management software
• Responsible for guest registration and communication of resort services.
• Develop relationships with guests and owners to provide a personalized guest experience
• Consistently complete detail-oriented work in a timely manner
• Communications prior to guest arrival to ensure all guest requests have been addressed
• Facilitate relations between authorized real estate vendors and interested parties and owners

Vail, Colorado, United States

• Oversee Loss Prevention Department Employees
• Complete incident reports to properly document all security/loss prevention-related incidents.
• Conduct investigations and gather evidence. Conduct interviews with relevant parties
• Record and handling of all incoming and outgoing shipments. Process handling fees in PMS
• Handle complaints and use conflict resolution techniques when necessary
• Maintain confidentiality of all Security/Loss Prevention and property reports/documents; ensure proper handling of all company related documentation

Vail, Colorado, United States

• Responsible for accurate reconciliation of all cash drawers. Often handling significant amounts
• Process all guest check-ins and check-outs using SMS resort management software
• Maintain visibility and availability for customer service by greeting and directing guests to the lobby
• Register guests according to established procedures
• Provided creative solutions to a variety of customer service issues
• Promote positive guest relations with all individuals in the Lobby area

Program Certificate, Cyber Security Professional Bootcamp

Introduction to Cybersecurity Cybersecurity Research Network Fundamentals Windows OS Linux OS Network Attacks Cyberattack Cycle.

Business/Office Automation/Technology/Data Entry