Overnight Front Desk Supervisor - Manager On Duty
Vail Cascade Resort And Spa
Vail, Colorado, United States
• Responsible for accurate reconciliation of all cash drawers. Often handling significant amounts • Process all guest check-ins and check-outs using SMS resort management software • Maintain visibility and availability for customer service by greeting and directing guests to the lobby • Register guests according to established procedures • Provided creative solutions to a variety of customer service issues • Promote positive guest relations with all individuals in the Lobby area • Handle complaints and use conflict resolution techniques when necessary • Facilitating all bell service, valet, housekeeping, etc, as per the needs of the guests, as required