Ankur S. Email & Phone Number

Toronto, On, Ca

Www.Hirexcorp.Com

HireX is the North American leader for staffing, recruitment and HR Services. A key player in the recruitment and staffing market, HireX provides unrivaled expertise in matching North America's top talent with the most sought after North American employers. With our insightful knowledge of local markets, employment trends and global network of recruitment experts, we are shaping the North American world of work.

Ontario, Canada

Managing a team of Sr. Managers, Delivery Managers, Account Manager and Technical Recruiter.Managing the sales performance and revenue of each team member, ensuring maximized productivity and results.Streamline workflow and process, handle queries, objections, escalations, pricing, negotiations and closures.Formulating business plan to acquire new accounts and grow existing accounts to full potential.

Noida Area, India

FCS Software Solutions is a leading provider of IT services. In the past one decade of its existence, FCS has carved out a niche for itself in core IT areas like e-learning, digital content services, IT consultancy and product engineering services. FCS has a huge offshore center in India that caters to a global clientele and have worked extensively in the areas of e-learning, product training, sales training, support services, performance and collaboration for several Fortune 500 companies.Leading a team of Business Development Managers & recruiters and guiding them with strategic recruitment demeanor for maximum output & also ensuring that they are heading into right direction.Working closely with clients on a strategic mode to provide consulting skills to meet their IT needs.Always keeping an eye to optimize the sales/revenue for the company.Handled geographically dispersed teams of Account Managers & Recruiters based at Noida & Chandigarh.Driving the rewards and recognition culture in the organization.Responsible for team meets, setting targets and finding ways to achieve them via short term goals.Training new employees on company software, technical issues, and channel sale cum recruitment techniques to ensure minimum turn out interlude.Achieving organizational targets and implementing strategies for building team effectiveness.Carrying out employee motivating sessions on a timely basis.Involved in conducting performance appraisals for providing feedback on areas of improvement to the associates.Developed new client accounts to potentially place the H1 Technical resource. Map business needs of the customer and make sure that the supply is in accordance to the demand line.Experience in handling contracts /purchase order , rate negotiation and payment terms.Planned the team manpower requirements & discussed it with the departmental Head for meeting the future needs.

Responsible for maintaining the relationship with the existing clients and making the new productive clients.Responsible for getting the technical requirements from the US clients.Responsible for full recruitment cycle including tasks like candidate resourcing, skill assessment, background checks, salary negotiations, closing and delivery.Generating requirements through cold calling, job postings & at times through referrals.Managed a good database of Active and Passive consultants.Methodologies used for recruitment/talent acquisition include web recruiting, references, job-postings, vendors, various forums/groups etc.Coordinating and assisting in scheduling technical and client interviews, including candidate's in-person interview.Responsible for team management, mentoring of recruiters.

Acting as a single and first point of contact for the team members. Responsible for team building & training. Conducting team huddles, handling employee concerns in the team. Performing appraisals for team members/ handling disciplinary issues. Responsible for handling fourth level corporate escalations for customer satisfaction.Responsible for day to day Operational Performance, understanding service level agreement / abandonment rate / ASA / CSAT / FCR / TPR / AHT / Quality Scores etc.Monitoring customer satisfaction level and finding out the areas of improvement to improve the same.Maintaining all kinds of reports and providing operation database to the reporting head.Co-Ordinating with other departments (quality / Training) to improve the team performance.Working with the Training and Business Excellence Teams to open up bottlenecks in performance.Successfully launched a voice based pilot process for HP Laptops.

To provide support for Compaq/HP desktops, laptops and networking products.To guide customers in installation and troubleshooting of operating systems, software applications, hardware peripherals and networking related queries.Responsible for handling the team's day-to-day issues in the absence of Team Lead.Promoted to senior tech in six months from DOJ.Was short listed for Compaq's Premium support team.Promoted to Technical Team Leader in Jan/04.

Bachelor In Commerce, Commerce

Education record